Customer Alerts

Triangle with exclamation point with text "Customer Alerts"

Scammers repeatedly target utility customers. 

 
They pose as utility employees threatening to abruptly disconnect water and electric services if immediate payment is not made using a prepaid card. This is a scam, if you suspect a fraudulent phone call, email, or personal visit call the authorities. Your safety and security is our priority. 

Find out 4 Ways To Prevent Fraud 

We never make unsolicited customer calls or visits asking for immediate payment. 
For more information on how to prevent fraud, please view our flyer and scam prevention tips

Power Outage Safety


If you are outside and power is interrupted (or lost), remember to exercise extreme caution around any downed power lines. Never touch or approach the wires or utility pole – report any down wires immediately to emergency personnel. If you do come across downed power lines, make sure to follow these steps: 

1. Stay inside until help arrives.
2. Do not grab or lean against vehicles, poles or other objects in the vicinity of the power lines.
3. Take small shuffle steps away from the area with your feet and legs close together.
4. Do not touch anyone or any other object until you are well away from the scene. For more information



Anaheim Public Utilities does not endorse or pre-approve any solar contractors

or their qualifications for the solar rebate program. Any such representation by a solar contractor is false. It is important for every customer considering a solar contractor to thoroughly investigate that contractor's credentials.

Mylar balloons can cause serious problems

when they come into contact with power lines. Keep them weighted down and dispose of them properly after they deflate! PSA - QuickTime (15 MB)

Anaheim's Drinking Water is Safe
Anaheim’s drinking water is safe to drink and its quality exceeds all federal, state and local standards. However, independent contractors have been making inaccurate and misleading statements about the quality of the City of Anaheim’s tap water. Anaheim conducts tests weekly throughout the city and is legally obligated by the California Department of Public Health to officially notify customers if conditions were to warrant a concern.

Read a notice (PDF) from the city about Anaheim's safe water.

Learn more about Anaheim’s water quality.
Annual water quality review public notice with cross out circle over it
Protect yourself from fraud
Customers are being cautioned regarding a recent scam involving individuals posing as Anaheim Public Utilities employees threatening to interrupt the electric and/or water services, and demanding payments on accounts over the phone. Please do not provide personal financial information to these unsolicited phone calls.

Learn more about the fraud scam (PDF).