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1. How were these parks selected?
2. Where does the funding for these park enhancements come from?
3. How do you determine the next set of parks that will receive upgrades?
4. I have a small neighborhood park by my home, where can I find a nearby park that has a resource center that offers classes / activities?
5. Who should I contact if I have feedback or suggestions for a park that I feel should be enhanced?
6. How can I learn more about, and become more involved with my community?

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1. Why use Twitter to contact 311?
2. What is Twitter?
3. What types of service requests or questions can I report to 311 using Twitter?
4. Will my information be kept private?
5. How do I send a message and make it private or public?
6. How do I add my cell phone to receive text messages from Twitter?
7. In order to get a live person to respond, what time do I have to send my inquiry to Anaheim311?
8. Can I attach photos or links to my Twitter messages?
9. Do I have to use a smart phone to send a message to Anaheim311?
10. Anything else I should know about sending messages to Anaheim311?

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1. What is the process for requesting new adult crossing guards?
2. Are adult crossing guards trained?

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1. What is Anaheim 311?
2. Who can call 311?
3. When can I call 311?
4. When do I use 311 instead of 911?
5. Is 311 available in other languages?
6. Is 311 available to hearing impaired or speech-impaired callers?

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1. What is the difference between the City Attorney and the District Attorney?
2. How do I contact the District Attorney?
3. Who does the City Attorney work for?
4. Can the City Attorney represent private citizens who do not have funds to hire a private attorney?
5. Should I report possible crimes or code violations to the City Attorney's Office?
6. I believe I have been damaged by the actions or negligence of the City or 1 of it's employees and wish to file a claim for money damages. How do I do that?

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1. What are the hours of the City Clerk’s Office?
2. Where is the Office of the City Clerk located and what is the mailing address?

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1. How much does a U.S. passport cost?
2. How long is a U.S. passport valid for?
3. When do I need a U.S. passport to travel?
4. What is a passport card?
5. What if I have changed my name?
6. I am renewing my passport. Will I get my old passport back?
7. I have a life or death emergency. What should I do?
8. Where are the instructions for filling out the passport forms?

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1. What kinds of city records are available to me and may I obtain copies of the documents?
2. How do I obtain a birth/death certificate, or marriage license?
3. How do I obtain separation or divorce papers?
4. Where do I obtain property records?
5. Where can I obtain historical information about Anaheim?
6. What is the Municipal Code?
7. What is an Ordinance?
8. What is a Resolution?

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1. Who can register to vote?
2. When can I register to vote?
3. How can I register to vote?
4. What if I just moved and did not re-register? Will I be eligible to vote?
5. I became a “new citizen” after the registration deadline. Can I still register and vote?
6. How can I vote by mail?
7. When can I apply for a vote by mail ballot?
8. When is the last day to return my vote by mail ballot?
9. How do I turn in my vote by mail ballot on Election Day?
10. Do I have to apply for a vote by mail ballot for each election?
11. If I request a vote by mail ballot, can i change my mind and still vote at my polling place?
12. Where do I go to vote? Where is my polling place?
13. What are the poll hours of operation?
14. Why has my polling place changed?

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1. What is Twitter?
2. Will my information be kept private?
3. How do I add my cell phone to receive text messages from Twitter?
4. Can I attach photos or links to my Twitter messages?
5. Do I have to use a smart phone to send a message to AnaheimRec?
6. Anything else I should know about sending messages to AnaheimRec?

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1. How were these parks selected?
2. Where does the funding for these park enhancements come from?
3. How do you determine the next set of parks that will receive upgrades?
4. I have a small neighborhood park by my home, where can I find a nearby park that has a resource center that offers classes/activities?
5. Who should I contact if I have feedback or suggestions for a park that I feel should be enhanced?
6. How can I learn more about, and become more involved with my community?

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1. Should I use compact fluorescent lamps?
2. Do compact fluorescent lamps contain mercury?
3. What precautions should I take when using compact fluorescent lamps in my home?
4. What should I do with a compact fluorescent lamp when it burns out?
5. How should I clean up a broken fluorescent lamp?
6. What is mercury?
7. Do compact fluorescent lamps produce a hazardous amount of ultraviolet light?
8. How can I find more information?

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1. What is the expansion plan for the Anaheim Convention Center?
2. Why is Anaheim expanding the Convention Center?
3. How will Anaheim pay for the ACC expansion?
4. What are the benefits of the expansion?
5. What if Anaheim does not expand ACC?
6. How do we know that increasing our flex space is the best way to grow our Convention Center?
7. What are the next steps?

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1. What is the Paramedic Membership Program and who is covered by the program?
2. How do I pay for the Paramedic Membership Program?
3. Are ambulance services covered by this program?
4. Why aren’t my taxes paying for this service?
5. Why does the Paramedic Membership Fee appear on my utility bill?
6. Doesn’t my insurance carrier cover emergency responses by Anaheim Fire & Rescue?
7. Am I covered by other cities’ programs if I am enrolled in Anaheim's program?
8. I have a business at one location that uses several utility meters. Do I have to pay for more than one membership?
9. I received a bill for $350, but am a member of the program. Do I still have to pay this bill?
10. How do I cancel my participation in the Paramedic Membership Program?

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1. Who may file a grievance?
2. When should a grievance be filed?
3. What should the grievance include?
4. What if I need assistance filling out my grievance?
5. What happens after I file my grievance?
6. When will I receive a response?
7. Should I be concerned that a city officer or employee might retaliate against me if I complain?
8. What can I do if I am not satisfied with the initial investigation by the department?
9. How long are grievances kept?

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1. How do I get an enrollment form and how do I submit it?
2. What is the Affordable Rental Housing Program Interest List?
3. How will I be notified if I qualify for an affordable unit?
4. How will I know if there is an affordable unit available?
5. How long will I be on the Interest List for an affordable unit?
6. I need to move soon, will I be given preference based on my circumstances?
7. What if I have questions regarding the rent amount or tenant issues?
8. How much is the rent amount for an affordable rental unit?
9. Will I receive financial assistance?
10. Are Section 8 Vouchers accepted at the units participating in the Affordable Rental Housing Program?
11. Where can I find information about the Section 8 Housing Program?
12. How do I know if I am eligible for a unit participating in the Affordable Rental Housing Program?

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1. What process do I need to follow to apply for a job at the City of Anaheim ?
2. An email address is required to complete the online application form. How do I get an email address?
3. What if I don’t have computer/internet access?
4. How do I get help with completing the online application form and accessing the database?
5. How do I check the status of my application?
6. The job I’m interested in isn’t listed. How can I know when this job is available?
7. Can I apply for more than one job?
8. I have already submitted an application. How can I update my application materials?
9. What does it mean when a position closing date says “Continuous”?
10. How will I know when a position is filled?
11. Will you hold my application on file for future vacancies?
12. I completed the application first, now how do I apply for a specific position?
13. What if I want to submit a resume/cover letter or other materials?
14. I have already created an account. How do I log back into the system?
15. What if I can’t remember my username and/or password?
16. I am from another country and wish to apply for a position. Is this possible?
17. How do I attach documents to my online application?

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1. What are the official guidelines?
2. What is a crosswalk?
3. How are crosswalks used?
4. Where are crosswalks normally marked?
5. What are special school crosswalks?
6. Where can I find more information?

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1. Who needs a Business License?
2. Are there any exceptions?
3. What should I do before I apply?
4. How can I contact your offices?
5. Where can I get permits and information from other county, state, and federal agencies?
6. How do I get an application for a City of Anaheim business license?
7. What information is needed in order to complete the application?
8. What do I need to know about zoning?
9. What if my business is home-based?
10. Is there a processing fee for the business license?
11. Are there penalties if I am late paying for my license?
12. When do I need to renew my license?
13. What if I sell my business?
14. What if I move to a new location in Anaheim?
15. Do I need to reapply if I change my business name?
16. Do I need to display my business license?

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1. Why does it display "Don’t Walk" before I’ve completed crossing the street?
2. Why are the words "Walk" and "Don’t Walk" being replaced by symbols?
3. Why are pedestrian signals available at some intersections and not at others?
4. Shouldn't pedestrian signals be available at every intersection? Wouldn't that make things safer?
5. Is it really necessary for me to push a button to activate the pedestrian signal? Can’t I just wait for the light to change?
6. Can I count on a safe crossing if I carefully follow the pedestrian signals?

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1. When do I need a building permit?
2. What do I need to do to start a business?

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1. Do you like the taste of tap water?
2. Why drink bottled water?
3. What does Anaheim do to maintain good tasting water?
4. Can home plumbing cause taste and odor problems?
5. Can Anaheim help if I have water taste issues?

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1. What is Anaheim doing to prepare for the possibility of energy shortages?
2. What happened to the electric industry in California?
3. What about Anaheim's electric rates?
4. Why did other utilities raise their rates?
5. How is Anaheim different from the IOUs?
6. What is a Stage 3 Electrical Emergency?
7. What is a rotating outage?
8. What if a statewide electrical emergency continues?
9. Is Anaheim subject to rotating outages?
10. Are there any areas that are exempt from rotating outages?
11. Doesn't Anaheim generate its own electricity?
12. Why does Anaheim have to participate in the rotating outages?
13. What is Anaheim doing to avoid rotating outages?
14. How can I help prevent rotating outages?
15. Where can I obtain more information?

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1. Is Anaheim’s tap water safe even without additional home treatment?
2. Should I be concerned about the taste and odor of my tap water?
3. Should I be concerned about hard water?
4. Should a person with a compromised immune system (due to chemotherapy, HIV, etc.) use a home water treatment device?

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1. What is My Account?
2. How do I register for My Account?
3. I forgot my username and/or password. How do I retrieve them?
4. If I have multiple accounts with Anaheim Public Utilities, do I need to create a username and password for each of the accounts?
5. Will enrolling in My Account subject me to frequent unsolicited emails from third party organizations?
6. How do I know that my account information is safe and secure when using your online services?

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1. What are these programs?
2. What is PACE financing?
3. What happens if an owner sells the property?
4. What is the length of payment? For example, is a homeowner going to be paying 30 years for a 10 year improvement?
5. How do I get more information?

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1. Where is your office located?
2. What are your business hours?
3. How often will I be billed?
4. When will my bills be due?
5. Where can I mail my payment?
6. Do you have any payment drop box locations?
7. What methods of payment does Anaheim Public Utilities accept?
8. What information is required to apply for service?
9. Do I have to come into the office to apply for service?
10. Will I be required to pay a deposit?
11. When will the deposit be refunded?
12. If I am unable to make my payments by the due date on the billing statement, what can I expect?
13. If the bill is not paid, will services be interrupted?
14. If services are interrupted for non-payment, is there a charge to turn them back on?
15. What information do I need to turn service off?
16. How many days in advance do I need to call to have services turned on/off?

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1. When is a business license required for rental apartments?
2. Why did I receive a quality rental housing certification packet?
3. What do I do once I receive a quality rental housing certification packet?
4. How long do i have to fill out and return the quality rental housing certification packet?
5. What if I don’t own the property anymore?
6. Can a property manager fill out the quality rental housing certification packet?
7. What is the Fair Housing Act?

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1. Who needs to apply for a short-term rental permit?
2. Is there a minimum required stay?
3. What is the permit process?
4. How long is my short-term rental permit valid?
5. Is my short-term rental permit transferable?
6. Do I also need to obtain a business license?
7. What if i do not obtain a short-term rental permit?
8. If I have more questions, who should I contact?

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1. Will there be a charge for receiving a new meter?
2. Will my utility bill increase after I receive a smart meter?
3. Will my bill look different after I receive a smart meter?
4. Is the information that’s recorded and transmitted by my smart meter private and secure?
5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
6. Will my power and water be turned off when you replace my meters?
7. Will Anaheim Public Utilities’ staff be installing my new meter?
8. Do I need to be home to have my meter replaced?
9. How will I know the meter has been replaced?
10. What if Anaheim Public Utilities wasn’t able to change out my meter?
11. What if I am a Lifeline customer or operate medical equipment?
12. What if I have any questions regarding smart meter installation?