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Customer connections to key services and assistance

Public Utilities Offices:
Anaheim West Tower
201 South Anaheim Blvd.
Anaheim, CA 92805

Map and Directions

Customer Service:
Office Hours – weekdays 8 a.m. to 5 p.m.
Call Center Hours - weekdays 7 a.m. to 5:30 p.m.
To ask questions about:

714.765.3300 or 
e-mail your questions.
 

Your electric or water services and rates
Residential/Business service on/off Requests, account changes and transfers, billing or credit questions, payments (including credit card), and meter reading questions.

Report Electric & Water Service Problems (24 hours) - Report power off, wires down, streetlight problems, and water main or hydrant leaks. You also may report streetlight problems online.

Deaf and Hearing Impaired Only - TDD

Electric and Water Theft Hotline

Frequently Asked Questions
Straight answers to common questions we receive regarding signing up for electric and water services.

Pay Online
Receive your bill via email, make a one-time bill payment, set up and schedule recurring payments, and view payment status and history Access to other features will allow you to turn service on or off, review water and electric use and update your customer profile, all from your laptop, anywhere in the world. Click Here.

714.765.3300
 
 
 
 
 
 
 
 
 
714.765.5125 TTD
 
714.765.5187

Administration

Dukku Lee, P.E.
General Manager

Anaheim Public Utilities is a municipal, not-for-profit, utility that delivers reliable water and electricity to the residents and businesses of Anaheim. As a customer, you are also an owner of this utility. It is important for you to know what we are doing to make sure our community has adequate supplies of economical water and electricity, and it is just as important for us to listen to your interests and concerns. So, please feel free to contact me using the ‘Share with the GM’ email link on any utility matter. 

 
Where you can share your thoughts with the Utilities.
 
 
 
  
Media Inquiries
 714.765.INFO (4636)
General Offices
Administration
714.765.5137

Rebates and Incentives

714.765.4250

Anaheim Public Utilities offers more than 50 incentive and assistance programs to help residential and business consumers save energy, water, and money. Find out how you can take advantage.

Residential Savings and Incentives

714.939.9020

Business Savings and Incentives

714.765.4259
Electrical Engineering
714.765.5156

Planning, Design and Construction of projects to expand and upgrade Electric System service capabilities and reliability

Electric Supply Conditions:
714.765.3300
Speak with one of our representatives to learn more about the status of California's electric supply and transmission system and how it may affect Anaheim, including our electric rates and service reliability.

    
Water Engineering
 

Planning, Design and Construction of projects to expand and upgrade Water System production and distribution capabilities, reliability and water quality

     Environmental Services
 714.765.5196

Cross Connection Control

714.765.5203

Water Quality

714.765.4556

Underground Storage Tank Cleanup Program

714.765.4277

Environmental Compliance

714.765.4288
         Speakers Bureau
 714.765.4250