Bill Assistance

We're here to help when times get a little tough. We have programs in place and work with local organizations to provide you with the assistance you need to stay current with your utility bill. 
Man and woman in home

Utility Account Support

​We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. We also provide the necessary documentation you may need to seek third-party assistance. Give us a call at 714-765-3300 and we'll walk you through the best options for your situation.

Contact Us

  1. Income Qualified 

    Call: 714-765-4250 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125


    Mon. - Fri.: 8 a.m. - 5 p.m.
    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

    Utilities Directory

Third Party Assistance 

The following third-party organizations provide assistance with paying your Anaheim Public Utilities electric bill.*  
These organizations are not affiliated with the City of Anaheim, but have been essential partners in providing assistance to those in need.

  • Share Our Selves (SOS) - Offers health services, bill assistance, and other programs in Orange County.
    1550 Superior Ave. 
    Costa Mesa, CA 92627 
    (949) 642-3451 
  • The Salvation Army- Provides various assistance programs including bill assistance, job training, and food pantries. 
    1515 W. North St. 
    Anaheim, CA 92801
    (714) 783-2344
  • 2-1-1 Orange County- Information and referral service that connects people to programs for housing, job placement, food, and health insurances services.
    Dial 2-1-1 (toll free) from a landline ONLY
*All assistance is subject to meeting each agency's eligibility requirements and is also reliant upon available funding.

Low Income Home Energy Assistance Program (LIHEAP)

Anaheim customers can receive utility payment assistance on their electric bill through the federally-funded Low Income Home Energy Assistance Program (LIHEAP) administered through Community Action Partnership of Orange County (CAPOC). Funding is offered once per year and is based on monthly income. Customers may apply online or you may call (714) 839-6199 for more information.

Emergency Assistance Program

The Anaheim Public Utilities Coronavirus Disease (COVID-19) Emergency Assistance Program provides financial assistance to residential customers facing a temporary financial hardship. Eligible customers who are unable to pay the electric and/or water portion of their utility bill due to coronavirus may receive a bill credit of up to $250 per household as coronavirus related emergency payment assistance. Please call 714-765-3300 to learn more about this program. 

Looking to help other customers?

Anaheim’s Helping Hands program benefits the citizens of Anaheim by providing Anaheim-based community groups funds for a variety of youth and senior programs.