Bill Assistance

As the coronavirus situation has impacted a number of our customers, We're here to help when times get a little tough. We have programs in place and work with local organizations to provide you with the assistance you need to stay current with your utility bill.

Utility Account Support

We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. We also provide the necessary documentation you may need to seek third-party assistance. Give us a call at 714-765-3300 and we'll walk you through the best options for your situation. 

Income-Qualified Programs
  1. Bill Deferrals
  2. California Arrearage Payment Program
  3. California Water and Wastewater Arrearage Payment Program
  4. Emergency Assistance Programs
  5. Income-Qualified Programs
  6. Federal Low Income Assistance Programs
  7. Medical Allowances
  8. Third Party Assistance

We understand that some of our customers may occasionally experience financial setbacks or hardships. For those that have fallen behind, we offer payment extensions and will work with you to get you back on track.

Extensions & Payment Plans

A customer may request for a 10 calendar day extension if they are not able to pay by the bill due date.

For past due bills requiring a longer period of time to pay, a customer alternatively may request a payment plan. See Deferred Payment Assistance for more information about each option.

Monthly Billing

Monthly Billing is a monthly bill for bi-monthly billed customers. See Monthly Billing to read more about the billing option and submit a form for enrollment.

Level Pay

Level Pay is a monthly bill plan where a customer may make an average payment based on their last 12 months of previous usage. See Level Pay for more information.

Contact Us

  1. Anaheim Public Utilities
    Customer Service 


    Call: 714-765-3300 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125

    Call Center Hours:

    Mon. - Thurs.: 7 a.m. - 6 p.m.
    Fri.: 7 a.m. - 5:30 p.m.

    Office Hours:

    Mon. - Fri.: 8 a.m. - 5 p.m.
    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

    Utilities Directory

  2. Schedule an Appointment

Fraud Alert
Scammers have been extremely active during the coronavirus crisis and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Scammers have been extremely active during the coronavirus crisis

and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Scammers have been extremely active during the coronavirus crisis

and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Looking to help other customers?

Anaheim’s Helping Hands program benefits the citizens of Anaheim by providing Anaheim-based community groups funds for a variety of youth and senior programs.