As the coronavirus situation has impacted a number of our customers, we're here to help when times get a little tough. We have programs in place and work with local organizations to provide you with the assistance you need to stay current with your utility bill.
Utility Account Support
We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. We also provide the necessary documentation you may need to seek third-party assistance. Give us a call at 714-765-3300 and we'll walk you through the best options for your situation.
We understand that some of our customers may occasionally experience financial setbacks or hardships. For those that have fallen behind, we offer payment extensions and will work with you to get you back on track.
Extensions & Payment Plans
A customer may request for a 10 calendar day extension if they are not able to pay by the bill due date.
For past due bills requiring a longer period of time to pay, a customer alternatively may request a payment plan. See Deferred Payment Assistance for more information about each option.
Monthly Billing is a monthly bill for bi-monthly billed customers. See Monthly Billing to read more about the billing option and submit a form for enrollment.
Level Pay is a monthly bill plan where a customer may make an average payment based on their last 12 months of previous usage. See Level Pay for more information.
The California Water and Wastewater Arrearage Payment Program, or CWWAPP, is a state program to help pay customers’ eligible past due water utility bills that increased during the COVID-19 pandemic funded from the State Water Resources Control Board using ARPA funds.
CWWAPP bill credits are a courtesy of the State of California and are targeted to help utility customers that fell behind on their water bills because of the economic impacts of the COVID-19 pandemic. Customers may qualify for a CWWAPP credit if they had an unpaid water utility bill over 60 days past due incurred between March 4, 2020 and June 15, 2021.
Under CWWAPP, your Anaheim Public Utilities is required to offer payment plans to customers with a remaining balance after a CWWAPP benefit has been applied to their account.
For more information and program details about the California Water and Wastewater Arrearage Payment Program, visit https://www.waterboards.ca.gov/arrearage_payment_program/
Anaheim Public Utilities Emergency Assistance Program
The Anaheim Public Utilities Emergency Assistance Program provides financial assistance to income-qualified residential customers facing a temporary financial hardship. Eligible income-qualified customers who are unable to pay the electric and/or water portion of their utility bill may receive a bill credit of up to $350 per household once every three (3) years as emergency payment assistance. Please call 714-765-3300 to learn more about this program
Customers who meet income-qualified guidelines may be eligible to participate in a number of income-qualified programs.
Programs include senior, military veteran, and long-term disabled discounts, community-produced solar bill credit, as well as home efficiency programs.
Electric Bill Assistance Program
Anaheim customers can receive utility payment assistance on their electric bill through the federally-funded Low Income Home Energy Assistance Program (LIHEAP) administered through Community Action Partnership of Orange County (CAPOC). Funding is based on monthly income. Customers may view income qualifications and apply online or call CAPOC at (714) 839-6199 for more information. Once approved, a bill credit will be directly applied to your account.
Low Income Home Energy Assistance Program (LIHEAP)
Water Bill Assistance Program
Anaheim customers can receive utility payment assistance on their water & wastewater bill through the federally-funded Low Income Home Water Assistance Program (LIHWAP) administered through Community Action Partnership of Orange County (CAPOC). Funding is based on monthly income. Customers may view income qualifications and apply online or call CAPOC at (714) 839-6199 for more information. Once approved, a bill credit will be directly applied to your account.
Low Income Home Water Assistance Program (LIHWAP)
If you or someone who lives in your home uses life-support equipment, you may be eligible to pay a lower rate for some of your electricity. View the application below for details and a list of qualifying medical equipment.
The following third-party organizations provide assistance with paying your Anaheim Public Utilities electric bill.* These organizations are not affiliated with the City of Anaheim, but have been essential partners in providing assistance to those in need,
- Community Action Partnership (CAP)
11870 Monarch Street, Garden Grove, CA 92841
714-839-6199 Or 800-660-4232
- Share Our Selves (SOS) - Offers health services, bill assistance, and other programs in Orange County.
1550 Superior Ave., Costa Mesa, CA 92627
- The Salvation Army- Provides various assistance programs including bill assistance, job training, and food pantries.
1515 W. North St. Anaheim, CA 92801
- 2-1-1 Orange County- Information and referral service that connects people to programs for housing, job placement, food, and health insurances services.
Dial 2-1-1 (toll free) from a landline ONLY
*All assistance is subject to meeting each agency's eligibility requirements and is also reliant upon available funding.
Scammers have been extremely active during the coronavirus crisis and are preying on unsuspecting individuals. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits).