Contact Us

Customer Service Agent

Electric & Water Service Problems

Report an Outage (24 Hours)

Report power off, wires down, streetlight problems, and water main or hydrant leaks. You also may report streetlight problems online.

Electric & Water Theft Hotline


Call Center 


ACH/Hearing Impaired TDD: 714-765-5125

Call Center Hours:  
Monday - Thursday: 7 a.m. - 6 p.m
Friday: 7 a.m. - 5:30 p.m.

Customer Service

Anaheim West Tower
201 S. Anaheim Blvd. Anaheim, CA 92805 Map

Customer Service Email 

Office Hours: 
Monday - Friday: 8 a.m. - 5 p.m.
Closed Holidays
Christmas Eve and New Year's Eve:
Call Center and Office will be closed

Schedule an in-person appointment with us
Live Chat  M-F  9 AM to 4 PM


Anaheim Public Utilities is a municipal, not-for-profit, utility that delivers reliable water and electricity to the residents and businesses of Anaheim. As a customer, you are also an owner of this utility. 

It is important for you to know what we are doing to make sure our community has adequate supplies of economical water and electricity, and it is just as important for us to listen to your interests and concerns. 

So, please feel free to contact and share your thoughts with our General Manager using the Share with the GM link. 


Media Inquiries

Mike Lyster, City of Anaheim Communications
Phone: 714-765-4497  Cell: 714-686-4402

Melissa Seifen, Utilities Communications
Phone: 714-765-4252

General Offices

Ways to Save - Rebates and Incentives

Anaheim Public Utilities offers more than 50 incentive and assistance programs to help residential and business consumers save energy, water, and money. Find out how you can take advantage.


Residential Savings and Incentives

Business Savings and Incentives

Electrical Engineering

Planning, Design and Construction of projects to expand and upgrade Electric System service capabilities and reliability.


Environmental Services

714-765-4288 / 714-765-4117

Environmental Compliance

Underground Storage Tank Cleanup Program

Water Engineering

Planning, Design and Construction of projects to expand and upgrade Water System production and distribution capabilities, reliability and water quality.


Water Services

Cross Connection Control

Water Quality