Frequently Asked Questions

  1. Where is your office located?
  2. I’m new to Anaheim. How do I go about starting service?
  3. Will I be required to pay a deposit?
  4. When will the deposit be refunded?
  5. How often will I be billed?
  6. Can I receive my bills monthly instead of bi-monthly?
  7. When will my bills be due?
  8. I would like to make a payment on my account. How can I pay my balance owed?
  9. I would like the ease of viewing and paying my bills online. Can someone assist me in setting up an account?
  10. My bill seems high. What are my options to ensure that I am charged the correct amount?
  11. Do you offer any assistance programs to help lower my utility bill?
  12. My current circumstances prevent me from paying my entire balance. Can I make payment arrangements for the amount owed on my account?
  13. If I am unable to make my payments by the due date on the billing statement, what can I expect?
  14. My service has been disconnected because I was unable to pay my bill by the due date. How do I go about restoring my service?
  15. How can I turn services off?
  16. My power/water service is out. When will it be restored?
  17. I am noticing water waste in my neighborhood. Can someone address this?
  18. There is a streetlight out in my neighborhood. Can it be repaired?
  19. What can I do if I receive unsolicited phone calls from contractors or telemarketers for solar or other energy-efficiency technology companies?
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