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Frequently Asked Questions
- Where is your office located?
- I’m new to Anaheim. How do I go about starting service?
- Will I be required to pay a deposit?
- When will the deposit be refunded?
- How often will I be billed?
- Can I receive my bills monthly instead of bi-monthly?
- When will my bills be due?
- I would like to make a payment on my account. How can I pay my balance owed?
- I would like the ease of viewing and paying my bills online. Can someone assist me in setting up an account?
- My bill seems high. What are my options to ensure that I am charged the correct amount?
- Do you offer any assistance programs to help lower my utility bill?
- My current circumstances prevent me from paying my entire balance. Can I make payment arrangements for the amount owed on my account?
- If I am unable to make my payments by the due date on the billing statement, what can I expect?
- My service has been disconnected because I was unable to pay my bill by the due date. How do I go about restoring my service?
- How can I turn services off?
- My power/water service is out. When will it be restored?
- I am noticing water waste in my neighborhood. Can someone address this?
- There is a streetlight out in my neighborhood. Can it be repaired?
- What can I do if I receive unsolicited phone calls from contractors or telemarketers for solar or other energy-efficiency technology companies?
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