Step 1: Learn about available business resources
Step 2: Work out a payment program tailored to your needs
To ensure that large balances are not building up, we are offering various options to help you manage your utility bills. Let us help you identify a plan that works best for your business. Call 714-765-3300 to review your options
- Suspension of shutoffs due to economic hardship- We've currently suspended all disconnections due to non-payment as well as non-essential planned outages.
- Bill deferrals- We are offering payment extensions and will work with you to get you back on track.
- Payment plans- We provide a zero interest payment plan to help you pay off your existing balance.
- Payment methods- We offer a variety of options to pay your bill based on your unique business needs.
Step 3: Find ways to lower your utility bill through efficiency improvements
Small changes to your business could reduce your energy and water usage, and help lower your bill. Our Small Business Direct Install Program offers eligible customers energy efficient lighting and a smart thermostat to get you started.
We can install these measures at no cost to you by following all guidelines for masks and social distancing, and schedule the work at a convenient time for you. We can also mail you the light and thermostat if you have other means of installing them. Please call 714-765-4124 for more information.
Re-opening building procedures: Water
Providing safe water is our number one priority and a responsibility we share with you. The closure or underutilization of buildings during California’s “stay-at-home” order could cause water quality issues within a building’s plumbing system and connected appliances. Stagnant water loses disinfectant over time and warms to temperatures that allow growth of mold and bacteria which can cause hazards for returning occupants.
Each building has its own specific plumbing systems and design that need to be carefully inspected and monitored. Anaheim Public Utilities recommends building owners and operators create a reopening plan to address the following:
- Flushing the building’s water system (hot and cold)
- Inspection/cleaning of all devices and appliances connected to the water system including faucets and showers, ice machines, refrigerator water dispensers, coffee makers, decorative water features, etc.
- Hot tubs/spas/pools are safe to return to use
- Contact a plumbing expert or plumbing engineer for assistance, if needed
While there are no national or industry standards for reopening buildings, the following resources provide additional details to help you develop a reopening plan for your building:
International Association of Plumbing and Mechanical Officials is offering free webinars to guide reopening of buildings by specific building types.
*While reduced water flow in buildings can contribute to water quality issues, COVID-19 has not been found in drinking water supplies and is eliminated with standard water treatment processes.