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Anaheim's newly-formed Community Care Response Team, or CCRT, is the next phase of our ongoing efforts to address homelessness, by expanding and enhancing outreach efforts in our city.

We began a soft rollout of the CCRT on Jan. 1, 2021 and continue to ramp up outreach. We launched Anaheim's dedicated homeless hotline Jan. 20.

If you have a complaint regarding homelessness or need help, please call (714) 820-9090 or report it online via Anaheim Anytime.

About CCRT

The CCRT is a partnership between the city of Anaheim and our nonprofit homeless outreach partner City Net, approved by the City Council in late 2020.

The team works 7 a.m. to 9 p.m., seven days a week and is made up of outreach workers, mental health clinicians, nurse practitioners and plain-clothes, private safety officers.

The team also manages a dedicated, live call center to answer calls from residents and businesses related to homeless concerns, as well as calls redirected from the police dispatch line.

The goal of the CCRT is to provide more effective outreach and better use city resources by diverting homeless calls from the Anaheim Police Department. However, the Community Policing Teams, along with Code Enforcement and Public Works, stand ready to assist on any homeless calls where additional support is needed.

Police will now focus on homeless calls that require public safety response or involve criminal activity.

The CCRT will address all non-emergency homeless calls in an effort to increase outreach focused on providing services, addressing mental health and helping more people out of homelessness.

If you have a complaint or concern regarding homelessness, please submit your complaint online via Anaheim Anytime at or call (714) 820-9090.

Click here to see the progress CCRT has made this year.

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