Will my bill look different after I receive an automated meter?

Your bill will look the same as it always has. Once your meter is installed and configured correctly, it will be sending 15-minute interval consumption to us. In order to calculate your total consumption and register reads during a 2-month billing period, our meter data management system tallies up the energy you used during each of those intervals and adds that to the previously billed read. In other words, we are not simply subtracting your meter reading at the beginning of the billing period from your meter reading at the end of the billing period.

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1. Will there be a charge for receiving a new meter?
2. Will my utility bill increase after I receive an automated meter?
3. Will my bill look different after I receive an automated meter?
4. Is the information that’s recorded and transmitted by my automated meter private and secure?
5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
6. Will both electric and water meters be replaced at the same time?
7. Will my power and water be turned off when you replace my meters?
8. Will Anaheim Public Utilities’ staff be installing my new meter?
9. Do I need to be home to have my meter replaced?
10. How will I know the meter has been replaced?
11. What if I am a Lifeline customer or operate medical equipment?
12. What if Anaheim Public Utilities wasn’t able to change out my meter?
13. What if I have any questions regarding automated meter installation?
14. Does Anaheim Public Utilities sell my information to a third party vendor?