Do I need to be home to have my meter replaced?

No. You do not need to be home when the new meter is installed; however, our representatives do require unobstructed access to both your electric and water meters. About 2 weeks prior to your upgrade, you will receive a letter from us informing you of the exact date that we will be replacing meters in your neighborhood. If after receiving the letter, you would like to request a specific appointment time, please contact us at 714-765-3300.

Several days before your meter is replaced, we will leave a reminder notice on your door. Please take this opportunity to ensure that you have made arrangements to unlock gates and secure pets as necessary.

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1. Will there be a charge for receiving a new meter?
2. Will my utility bill increase after I receive an automated meter?
3. Will my bill look different after I receive an automated meter?
4. Is the information that’s recorded and transmitted by my automated meter private and secure?
5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
6. Will both electric and water meters be replaced at the same time?
7. Will my power and water be turned off when you replace my meters?
8. Will Anaheim Public Utilities’ staff be installing my new meter?
9. Do I need to be home to have my meter replaced?
10. How will I know the meter has been replaced?
11. What if I am a Lifeline customer or operate medical equipment?
12. What if Anaheim Public Utilities wasn’t able to change out my meter?
13. What if I have any questions regarding automated meter installation?
14. Does Anaheim Public Utilities sell my information to a third party vendor?