Is the information that’s recorded and transmitted by my advanced meter private and secure?

In many ways, advanced meters enhance your personal privacy by negating the need for bi-monthly visits to your home by a meter reader. And as always, your electric and water consumption information is used by Anaheim Public Utilities strictly for billing purposes.

All of our computer systems, devices, and communication networks, from your meter to our back office billing system, and everything in between, utilize modern security protocols and comply with applicable standards issued by the Federal Communication Commission (FCC) and National Institute of Standards and Technology (NIST).

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1. Will there be a charge for receiving a new meter?
2. Will my utility bill increase after I receive a advanced meter?
3. Will my bill look different after I receive a advanced meter?
4. Is the information that’s recorded and transmitted by my advanced meter private and secure?
5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
6. Will both electric and water meters be replaced at the same time?
7. Will my power and water be turned off when you replace my meters?
8. Will Anaheim Public Utilities’ staff be installing my new meter?
9. Do I need to be home to have my meter replaced?
10. How will I know the meter has been replaced?
11. What if I am a Lifeline customer or operate medical equipment?
12. What if Anaheim Public Utilities wasn’t able to change out my meter?
13. What if I have any questions regarding advanced meter installation?
14. Does Anaheim Public Utilities sell my information to a third party vendor?