Customer Service Questionnaire

2. These 1st questions are for both website and office visits:

4. Please select the Public Works Division(s) you visited, either in person or on our website.

   1. Administration
   2. Design
   3. Traffic

   1. Operations
   2. Development Services
   3. Field Engineering

6. What was the purpose of your visit?

8. Were you able to accomplish your purpose?

   1. Yes
   2. No

10. If not, why?

12. How often do you use our service or website?
    -- Select One --First TimeFrequentlyOccasionallyRarely

14. Please rate our service for the following:

16. Service
    -- Select One --ExcellentGoodAverageFairPoor

17. Efficiency
    -- Select One --ExcellentGoodAverageFairPoor

18. Helpfulness
    -- Select One --ExcellentGoodAverageFairPoor

19. Overall
    -- Select One --ExcellentGoodAverageFairPoor

21. How can we improve our service or website for you?

23. Would you like a response?

    1. Yes
    2. No

25. If yes, please give us your email address.

29. The following questions apply only to the visitors who came to our office in person.

31. Please rate our service for the following:

33. Courtesy
    -- Select One --ExcellentGoodAverageFair Poor

34. Attitude
    -- Select One --ExcellentGoodAverageFairPoor

35. Responsiveness
    -- Select One --Excellent GoodAverageFairPoor

36. Knowledge
    -- Select One --ExcellentGoodAverageFairPoor

38. Are our hours of operation convenient for you?

    1. Yes
    2. No

40. Comments

42. Again, thank you for your interest and assistance!

Leave This Blank:


43. Submit

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