FAQs • Anaheim, CA • CivicEngage

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2014 / 2015 Park Enhancements

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1. How were these parks selected?: The Community Services Department compiles a list of aging infrastructure throughout the park system that is in need of replacement. The list is then used to select high-priority projects as funding becomes available. Additionally, staff works closely with residents to identify and resolve reported deficiencies. Lastly, staff collaborates with owners of surrounding land to determine new opportunities to enrich the existing park system.

2. Where does the funding for these park enhancements come from?: Park enhancements are funded by both grants and from park development fees. No tax payer dollars (General Fund dollars) are used to construct new parks or to pay for capital improvements (permanent upgrades) in our parks. Park development fees are collected from the developer when a new housing development is constructed. These park development fees are calculated using a formula structured in accordance with a state law called the Quimby Act, which was established in 1975. Additionally, the Community Services Department aggressively pursues grant funding from federal, state, and private sources to help fund new park amenities.

3. How do you determine the next set of parks that will receive upgrades?: Using the same criteria for how these parks were selected, future park improvements are prioritized based on several factors which include: community needs, conditions of existing park system, and funding availability.

4. I have a small neighborhood park by my home, where can I find a nearby park that has a resource center that offers classes / activities?: The City of Anaheim has a great tool to help you and your family find the parks and services in your neighborhood. The facilities module lets you search your neighborhood for parks, other City facilities, and non-profit service providers in your area that offer the amenities you may be looking for, such as: skate park, tennis courts, community center, etc. Community and Youth Resource Centers

5. Who should I contact if I have feedback or suggestions for a park that I feel should be enhanced?: Your feedback is important to us and we believe the community is one of the best sources for determining what park enhancements would work for your neighborhood needs. We encourage you to fill out the Parks and Facilities Feedback Form or contact us directly at 714-765-5155.

6. How can I learn more about, and become more involved with my community?: The Community Services Department hosts a series of District Neighborhood Council meetings throughout the year, where residents can get to know their neighbors and learn about what is happening in their community. City staff members are available to speak directly with residents at the free meetings. Meetings are held in the west, east, central and south districts of the City. Meetings are open to the public and all are welcome to participate. To learn more, or see the upcoming meeting schedule, please view the online resource. Neighborhood Councils bring people together, provide useful information and help you find ways to participate in your community! Neighborhood Council Resource

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311 Twitter

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1. Why use Twitter to contact 311?: Sending direct messages to Anaheim311 from your mobile phone is yet another way to reach City Hall.

Not only can you send Anaheim311 requests or questions while you are on the go, you can also receive responses via text message once you have signed up to receive updates to your mobile phone (under account settings on twitter.com)

2. What is Twitter?: Twitter is a free social media tool that allows users to send and receive messages of up to 140 characters via text message (SMS), the website, or other third party applications. People user twitter to keep in touch with family and friends, and to communicate important information.

3. What types of service requests or questions can I report to 311 using Twitter?: Most City service requests offered online or via phone can be sent to Anaheim311 using Twitter. Please be sure to be direct when sending messages, below are sample messages:
- d Anaheim311 Graffiti at 200 S Anaheim Blvd, on the corner of Lincoln and Promenade, blue graffiti on block wall.
- d Anaheim311 There is graffiti on the corner of Katella Ave and State College Blvd on the west side of the vacant commercial building.
- d Anaheim311 201 S Anaheim Blvd, city tree on southwest corner of building needs to be trimmed.
- d Anaheim311 200 S Anaheim Blvd, resident has broken sprinkler head that has been leaking into the street since last week.
- d Anaheim311 Possible abandoned car in front of 201 S Anaheim Blvd. 4 door blue sedan. Plate# 1254567.
- d Anaheim311 What is the phone number for the Central Library?
- d Anaheim311 North side between Lincoln and Broadway. There is sand in the street and gutter that is not being picked up by the street sweeper.

4. Will my information be kept private?: Twitter is an open forum, however to keep your messages private you may send a “direct message” to Anaheim311. Requests sent as a direct message will not appear on Anaheim311’s Twitter page. Any requests sent to the city will be viewed internally in order to respond to your request. If may also be subject to disclosure in accordance with the California Public Records Act. If we do have to make your request public in order to comply with the act, then any of your information (twitter ID, name, etc) will be removed from the service request before we do so.

5. How do I send a message and make it private or public?: You can send a direct message to Anaheim311 using the direct message command: d + username, for example - d anaheim311. Just add "d anaheim311" before the message to make it a direct (private) message.

**Please note that in order to communicate on Twitter using direct messages, both users must be following each other.

6. How do I add my cell phone to receive text messages from Twitter?: Add your cell phone to your account in your Twitter settings. Once you've added your phone to Twitter, just send the verification code in a text message to the Twitter phone number assigned to you in your settings page.

7. In order to get a live person to respond, what time do I have to send my inquiry to Anaheim311?: Anaheim311 is available Monday through Friday from 7 a.m. to 5:30 p.m. You can contact us by dialing 311, or visiting our website or sending us a direct message on Twitter. **Please note that the amount of time it takes for Anaheim311 to receive the tweet will vary based on the response of the Twitter network. Anaheim 311 Page

8. Can I attach photos or links to my Twitter messages?: Yes you can. Several 3rd party Twitter clients have built-in features of link shortening and picture attachment. These features are really helpful because it helps us identify the exact location that is being reported. Some examples of these 3rd party applications are Tweetdeck.com and Twitpic.com.

9. Do I have to use a smart phone to send a message to Anaheim311?: No. Any phone that can send and receive text messages can use Twitter. You can send a text message to 40404 as long as your phone is associated with your Twitter account. When logged into Twitter, go to “settings”, then “devices” and add your cell phone number. The same rule applies to text messaging (d anaheim311) for private messages and (@anaheim311) for public ones.

10. Anything else I should know about sending messages to Anaheim311?: No. We ask that you be as specific as possible as to the information you’re requesting or the problem and location you would like to report so we can answer your question or submit your request with your first tweet.
Keep in mind that there is a 140 character limit on Twitter updates. If your update is longer than that, the full update will post to the web where it can be viewed in its entirety. The truncated version will still be sent, only the first 140 characters will go to phones.

We will respond to your request using the same method that you select (public or private). Please report any potentially sensitive or confidential issues using the direct message method only.

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Advanced Meters

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1. Will there be a charge for receiving a new meter?: No. There is no charge for receiving an automated meter. The cost of the meters is part of our operations and we believe that, over time, their effectiveness will continue to help us maintain low rates.

2. Will my utility bill increase after I receive an automated meter?

Having an automated meter at your home in no way changes the rates, you pay for electricity and water so you should not expect your bill to increase significantly after you get an automated meter. There is the theoretical possibility that your old meter was “slow” (not recording your full usage), in which case, yes, your bill may increase once you receive a new, correctly functioning meter. Although we have seen reports of unexpected bill increases from residents in other cities, we have not received any such complaints from customers in Anaheim who have already had automated meters installed at their homes.

If you feel that your bill does not accurately reflect your true consumption, please contact us to schedule an energy audit for your home.

3. Will my bill look different after I receive an automated meter?: Your bill will look the same as it always has. Once your meter is installed and configured correctly, it will be sending 15-minute interval consumption to us. In order to calculate your total consumption and register reads during a 2-month billing period, our meter data management system tallies up the energy you used during each of those intervals and adds that to the previously billed read. In other words, we are not simply subtracting your meter reading at the beginning of the billing period from your meter reading at the end of the billing period.

4. Is the information that’s recorded and transmitted by my automated meter private and secure?

In many ways, automated meters enhance your personal privacy by negating the need for bi-monthly visits to your home by a meter reader. And as always, your electric and water consumption information is used by Anaheim Public Utilities strictly for billing purposes.

All of our computer systems, devices, and communication networks, from your meter to our back office billing system, and everything in between, utilize modern security protocols and comply with applicable standards issued by the Federal Communication Commission (FCC) and National Institute of Standards and Technology (NIST).

5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?: Yes. The LCD display on the front of your new electric meter is always on and, depending on the exact model of meter you receive, will rotate every few seconds between digital screen displays. Watch for the screen that shows a number other than all 8s. Each time a kilowatt-hour (kWh) of electricity is used; this number will increase by 1. The more electricity you use, the faster the number will increase.

6. Will both electric and water meters be replaced at the same time?: No. In most cases, your electric meter will be replaced first and later follow-up with your water meter. You will still be notified either way.

7. Will my power and water be turned off when you replace my meters?: Yes. There will be a brief interruption to both your electric and water service. The interruption to your power will likely be less than 10 minutes, after which you may need to reset some of your electronic devices, such as digital clocks. Your water will be temporarily turned off for approximately 20-30 minutes. We apologize for this inconvenience.

8. Will Anaheim Public Utilities’ staff be installing my new meter?: Yes. Anaheim Public Utilities’ trained meter technicians will be installing your automated meter. Meter Technicians have completed a 3-year apprenticeship and are experienced in testing, inspecting, and installing automated meters. They can be recognized by their uniform with photo IDs and company vehicles.

9. Do I need to be home to have my meter replaced?

No. You do not need to be home when the new meter is installed; however, our representatives do require unobstructed access to both your electric and water meters. About 2 weeks prior to your upgrade, you will receive a letter from us informing you of the exact date that we will be replacing meters in your neighborhood. If after receiving the letter, you would like to request a specific appointment time, please contact us at 714-765-3300.

Several days before your meter is replaced, we will leave a reminder notice on your door. Please take this opportunity to ensure that you have made arrangements to unlock gates and secure pets as necessary.

10. How will I know the meter has been replaced?: If we are unable to install your meter, we will leave a hang tag on your door with further instructions.

11. What if I am a Lifeline customer or operate medical equipment?: You will receive a notification letter to replace your meter. If you have registered with us as a Lifeline customer, we will call you a week before the installation of your new meter to schedule an appointment to conduct the meter exchange.

12. What if Anaheim Public Utilities wasn’t able to change out my meter?: If we are unable to install your meter, we will leave a hang tag on your door with further instructions.

13. What if I have any questions regarding automated meter installation?: If you have any questions, please call us at 714-765-3300. Customer service representatives are available Monday - Friday from 7 a.m. - 7 p.m.

14. Does Anaheim Public Utilities sell my information to a third party vendor?: No, we are a public agency so we do not sell any customer information to outside companies.

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Anaheim 311

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1. What is Anaheim 311?: The 311 hotline is one of the major components of the city's customer service initiative, Anaheim Anytime. Callers to 311 are able to obtain answers to questions or make requests of City Hall without having to know the exact phone number for the department they are calling.

2. Who can call 311?: Anyone! Anaheim 311 is for residents, business, and visitors to call and get information about the city. Callers can dial 311 from a landline phone in the City of Anaheim, or 714-765-4311 from a cell phone or from outside Anaheim.

3. When can I call 311?: Service representatives are available to answer your questions in English and Spanish Monday through Friday from 7 a.m. to 5:30 p.m. After hours you can access a list of frequently requested services in English or Spanish or simply leave a message for follow up on the next business day.

4. When do I use 311 instead of 911?: Anaheim 311 is a non-emergency city information hotline. The 911 service is for emergencies only.

5. Is 311 available in other languages?: Representatives are available to take calls in English and Spanish. Translation services are available for other languages.

6. Is 311 available to hearing impaired or speech-impaired callers?: 311 Service Representatives are equipped with computer-based technology for hearing and speech-impaired individuals to easily communicate with the city of Anaheim using their current TDD/TTY devices. The direct number for TDD/TTY devices is 714-765-5125, and is available during normal business hours.

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City Attorney

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1. What is the difference between the City Attorney and the District Attorney?: The City Attorney is the attorney for the City of Anaheim in all of its functions as a municipal corporation. The role of the City Attorney is similar to that of the general counsel of a large private corporation. The attorneys in the office provide legal advice and services to the City Council, City officials, staff, departments, boards, commissions, and related City entities and enterprises such as the Anaheim Redevelopment Agency and Anaheim Housing Authority. In addition, the City Attorney is responsible for prosecuting all misdemeanor and infraction crimes which occur within the City of Anaheim.

The District Attorney is an elected official serving the entire County of Orange. The District Attorney investigates and prosecutes all felony crimes occurring within the City of Anaheim, and all felony crimes and misdemeanor violations of state law occurring in Orange County outside of the City of Anaheim.

2. How do I contact the District Attorney?: Visit the Orange County District Attorney's website to find contact information. Orange County District Attorney's website

3. Who does the City Attorney work for?: Under the City Charter the City Manager, City Attorney, City Clerk, and City Treasurer are each directly appointed by the City Council and serve at the pleasure of the Council. The City of Anaheim, acting through the City Council, is the client of the City Attorney. The City Attorney, by law, also represents all City officers and employees relating to their acts which are within the course and scope of their employment or official duties.

4. Can the City Attorney represent private citizens who do not have funds to hire a private attorney?: No. The City Attorney is legally prohibited from representing individuals in private legal matters. Attorneys in the office only represent City officials, departments, agencies, and employees in the course of their official acts or business.

5. Should I report possible crimes or code violations to the City Attorney's Office?: No. The City Attorney's Office does not have any investigators or investigatory powers. Reports or complaints concerning any violation of law occurring in Anaheim should be made to either the Anaheim Police Department at 714-765-1900 or the Code Enforcement Division of the Planning Department at 714-765-5158.

6. I believe I have been damaged by the actions or negligence of the City or 1 of it's employees and wish to file a claim for money damages. How do I do that?: Generally, a written claim must be filed with the Office of the City Clerk prior to seeking legal redress for damages against the City. Claim forms are available from, and must be filed with, the Office of the City Clerk:
200 S Anaheim Boulevard
2nd Floor
Anaheim, CA 92805
Phone: 714-765-5166

The City will review and, where appropriate, take action on the claim. However, neither the City Attorney nor any other City official or employee can provide legal advice concerning litigation against the City. Claim Against the City of Anaheim (PDF)

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City Clerk - Records Information

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1. What kinds of city records are available to me and may I obtain copies of the documents?: According to the “Public Records Act,” the public may have access to a variety of documents held in the City Clerk’s Office except those documents which are exempt from disclosure by express provisions of law or considered confidential or privileged under the law. Upon written request, the City has 10 days in which to respond and acknowledge the existence of the requested documents. To request a public record online please fill out a request for public records form. For more information on how to obtain records, please contact the City Clerk’s Office at 714-765-5166. Request For Public Records Form

2. How do I obtain a birth/death certificate, or marriage license?: Birth certificates for persons born in Orange County and death certificates for persons where the death has taken place in Orange County are available through the Orange County Clerk-Recorder’s Office. To apply for marriage licenses in Orange County as well as requesting marriage certificates for marriages performed in Orange County, please contact the Orange County Clerk-Recorder’s Office. Orange County Clerk-Recorder’s Office

3. How do I obtain separation or divorce papers?: These items can be obtained from the Orange County Superior Court. Orange County Superior Court.

4. Where do I obtain property records?: Property information can be obtained through the Orange County Office of the Assessor. Orange County Office of the Assessor

5. Where can I obtain historical information about Anaheim?: Historical information is available on the Anaheim Heritage Center website. Anaheim Heritage Center website

6. What is the Municipal Code?: A compilation of the applicable ordinances (rules, regulations, or standards) of a municipality. The municipal code is the primary code of the municipality, while any other codes adopted by reference are considered secondary codes (i.e. Building, Fire Safety, Electrical, etc.) (Government code 50022.1). View the Anaheim Municipal Codes. Anaheim Municipal Codes

7. What is an Ordinance?: Ordinances are the acts or laws of a municipality, duly enacted by the proper authorities and expressed in written ordaining form. City Council is given the power to pass ordinances (G.C. 37100) as long as they are not in conflict with the laws and Constitution of the State of California and the United States. An ordinance is the most binding form of action taken by the City Council.
Ordinances

8. What is a Resolution?: A resolution is a written action or decision of a municipality that usually does not require the legal processing of an ordinance. This form of City Council action cannot contain penalty clauses.
Resolution

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Community Services - Twitter

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1. What is Twitter?: Twitter is a free social media tool that allows users to send and receive messages of up to 140 characters via text message (SMS), the website, or other 3rd party applications. People user twitter to keep in touch with family and friends, and to communicate important information. If you're new to Twitter, you can sign up for an account. Sign Up For an Account

2. Will my information be kept private?: Twitter is an open forum, however to keep your messages private you may send a “direct message” to Anaheim Rec. Requests sent as a direct message will not appear on Anaheim Rec’s Twitter page. Any requests sent to the City will be viewed internally in order to respond to your request. If may also be subject to disclosure in accordance with the California Public Records Act. If we do have to make your request public in order to comply with the Act, then any of your information (twitter ID, name, etc) will be removed from the service request before we do so.

3. How do I add my cell phone to receive text messages from Twitter?: Add your cell phone to your account in your Twitter settings. Once you've added your phone to Twitter, just send the verification code in a text message to the Twitter phone number assigned to you in your settings page.

4. Can I attach photos or links to my Twitter messages?: Yes you can. Several 3rd party Twitter clients have built-in features of link shortening and picture attachment. These features are really helpful because it helps us identify the exact location that is being reported. Examples of the these 3rd party applications are Tweetdeck.com and Twitpic.com.

5. Do I have to use a smart phone to send a message to AnaheimRec?: No. Any phone that can send and receive text messages can use Twitter. You can send a text message to 40404 as long as your phone is associated with your Twitter account.

When logged into Twitter, go to “Settings”, then “Devices”, and add your cell phone number.

The same rule applies to text messaging (#AnaheimRec) for private messages and (@AnaheimRec) for public ones.

6. Anything else I should know about sending messages to AnaheimRec?: Keep in mind that there is a 140-character limit on Twitter updates. If your update is longer than that, the full update will post to the web where it can be viewed in its entirety. The truncated version will still be sent: only the first 140 characters will go to phones.

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Community Services-2014/2015 Park Enhancements

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1. How were these parks selected?: The Community Services Department compiles a list of aging infrastructure throughout the park system that is in need of replacement. The list is then used to select high-priority projects as funding becomes available. Additionally, staff works closely with residents to identify and resolve reported deficiencies. Lastly, staff collaborates with owners of surrounding land to determine new opportunities to enrich the existing park system.

2. Where does the funding for these park enhancements come from?: Park enhancements are funded by both grants and from park development fees. No tax payer dollars (General Fund dollars) are used to construct new parks or to pay for capital improvements (permanent upgrades) in our parks. Park development fees are collected from the developer when a new housing development is constructed. These park development fees are calculated using a formula structured in accordance with a State law called the Quimby Act, which was established in 1975. Additionally, the Community Services department aggressively pursues grant funding from federal, state, and private sources to help fund new park amenities.

3. How do you determine the next set of parks that will receive upgrades?: Using the same criteria for how these parks were selected, future park improvements are prioritized based on several factors which include: community needs, conditions of existing park system, and funding availability.

4. I have a small neighborhood park by my home, where can I find a nearby park that has a resource center that offers classes/activities?: The City of Anaheim has a great tool to help you and your family find the parks and services in your neighborhood. The My Community Resource Map lets you search your neighborhood for parks, other City facilities, and non-profit service providers in your area that offer the amenities you may be looking for, such as: skate park, tennis courts, community center, etc.

5. Who should I contact if I have feedback or suggestions for a park that I feel should be enhanced?: Your feedback is important to us and we believe the community is one of the best sources for determining what park enhancements would work for your neighborhood needs. We encourage you to fill out the comment box below or contact us directly at 714-765-5155.

6. How can I learn more about, and become more involved with my community?: The Community Services Department hosts a series of District Neighborhood Council meetings throughout the year, where residents can get to know their neighbors and learn about what is happening in their community. City staff members are available to speak directly with residents at the free meetings. Meetings are held in the west, east, central and south districts of the City (City districts are indicated on the map at the top of this page), are open to the public and all are welcome to participate. To learn more, or see the upcoming meeting schedule, please click here. Neighborhood Councils bring people together, provide useful information and help you find ways to participate in your community!

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Compact Fluorescent Lamps

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1. Should I use compact fluorescent lamps?: Switching from traditional light bulbs to CFLs is an effective, easy change that many Anaheim homeowners are making right now to reduce energy use and help prevent greenhouse gas emissions that may contribute to global climate change. It's easy to understand why: lighting accounts for close to 20 percent of the average household electric use, so something as simple as changing a light bulb can make a big difference. Compact fluorescent lamps combine the energy efficiency of fluorescent lighting with the convenience and popularity of incandescent fixtures. CFLs can replace incandescent bulbs that are roughly 3–4 times their wattage, saving up to 75% of the initial lighting energy.

Learn more about why you might consider changing: Using Compact Fluorescent Lamp

2. Do compact fluorescent lamps contain mercury?: Compact fluorescent lamps (CFLs) contain a very small amount of mercury sealed within the glass tubing – an average of 5 milligrams, which is roughly equivalent to an amount that would cover the tip of a ballpoint pen. No mercury is released when the bulbs are intact or in use and are properly recycled. By comparison, older thermometers contain about 500 milligrams of mercury. It would take 100 CFLs to equal that amount.

Mercury currently is an essential component of CFLs. It is the element that allows the bulb to be an efficient light source. Many manufacturers have taken significant steps in recent years to reduce mercury used in their fluorescent lighting products. In fact, the average amount of mercury in a CFL has dropped since 2008, thanks to technological advances and a commitment from members of the National Electrical Manufacturers Association.

3. What precautions should I take when using compact fluorescent lamps in my home?: Compact fluorescent lamps (CFLs) are made of glass and can break if dropped or roughly handled, just like a traditional filament light bulb. Be careful when removing the bulb from its packaging, installing it or replacing it. Always screw and unscrew the lamp by its base (not the glass), and never forcefully twist the CFL into a light socket. If a CFL does break in your home, you should follow the US Environmental Protection Agency clean-up recommendations. EPA - Cleaning Up a Broken CFL

4. What should I do with a compact fluorescent lamp when it burns out?: Like most electronic equipment, fluorescent bulbs and ballasts, including compact fluorescent lamps (CFLs), should not be tossed out with the trash when they eventually burn out. All ENERGY STAR-qualified CFLs come with a warranty. If the bulb has failed within the warranty period, return it to your retailer.

Current regulations require that burned out CFLs should be disposed of at a Household Hazardous Waste Collection Center. The center in Anaheim is located at 1071 North Blue Gum Street, which is on the southwest corner of the intersection with La Palma Avenue.

The Household Hazardous Waste Collection Center is operated by the County of Orange. Find more information about the Hazardous Waste Collection Center in Anaheim, including days of operation, operating hours, directions and a map at this page. Hazardous Waste Collection Center Information

5. How should I clean up a broken fluorescent lamp?: For a detailed, step-by-step process recommended by the US Environmental Protection Agency, please visit this page: Compact Fluorescent Lamp Cleanup

6. What is mercury?: Mercury is an element (Hg on the periodic table) that is found naturally in the environment. Mercury emissions in the air can come from both natural and man-made sources. This silver-colored liquid metal can be found in rocks, soil and the ocean. Mercury can be released into the environment through natural processes when volcanoes erupt, rocks erode and soil decomposes.

As a liquid metal at room temperature, mercury has been widely used throughout industry. Man-made sources of mercury include abandoned mines, energy production, sewage, industrial processes, mining, smelting, scrap metal processing and incineration or land disposal of mercury products or waste.

7. Do compact fluorescent lamps produce a hazardous amount of ultraviolet light?: Fluorescent light bulbs used in homes and offices, including compact fluorescent lights (CFLs) that have earned the ENERGY STAR designation,do not produce a hazardous amount of ultraviolet (UV) light. Most light sources, including fluorescent and incandescent bulbs, emit a small amount of UV light, but the UV light produced by fluorescent light bulbs is far less than the amount produced by natural daylight.

Lamps close to the skin (less than 8 inches) could cause problems for people who are extremely light-sensitive. Extremely light-sensitive individuals include people with certain skin diseases and people with lupus. The Lupus Foundation of America suggests covering CFLs with shades or UV filters for individuals with lupus. Lupus Foundation of America

8. How can I find more information?: The US Environmental Protection Agency is continually reviewing its cleanup and disposal recommendations for compact fluorescent lamps (CFLs) to assure that they present the most up-to-date information for consumers and businesses. The US Department of Energy also has more information about CFLs. Visit this page to access those resources: More Information About CFLs

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Convention Center

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1. What is the expansion plan for the Anaheim Convention Center?: The expansion of the ACC will include the addition of 200,000 square feet (SF) of leasable flex space that can be used for exhibits, meetings, and banquets. The proposed expansion would also replace Car Park 1, as well as provide new loading docks and an improved vehicular entrance. The expanded space will also provide a climate controlled connection to the second level of the existing convention center.

2. Why is Anaheim expanding the Convention Center?: Since the ACC opened its doors in 1967, it has undergone six expansions that has allowed the center to stay competitive with market demands – with each expansion resulting in significant economic benefit to the City.
Currently, the ACC has only 160,000 SF of meeting and ballroom space to compliment its 813,000 SF of exhibit space. Unfortunately, more and more conventions and trade shows require at least 200,000 SF of meeting space. According to market research reports, date unavailability and inadequate space at the ACC accounted for a significant amount of lost events and potential revenue. As a result, Anaheim is losing convention/tradeshow business to its competitors, indicating there is a strong market demand for ACC to expand.

3. How will Anaheim pay for the ACC expansion?

The ability to expand the ACC was made possible by the creation of the Anaheim Tourism Improvement District (ATID). In 2010 hoteliers within the Resort and Platinum Triangle agreed to self-assess 2% of hotel room rent to pay for the Visitor and Convention Bureau’s (VCB) marketing and promotion of the Anaheim destination. Since the City is no longer responsible for paying this cost (approximately $6 million in 2010), the City committed to re-dedicating those funds to the expansion of the Anaheim Convention Center. Ultimately, the amount of City funds formerly committed to marketing and promotions will, over time, cover the entire cost of the new expansion.

Additionally, the City would be able to take advantage of historically low interest rates – which are lower today than they are 90% of the time. And, if we delay, interest rates will likely continue to increase. An increase of .25% will cost more than $500,000 each year.

Taxpayers will not have to pay any additional funds for the expansion of the ACC and the General Fund will not incur any added annual debt service.

4. What are the benefits of the expansion?: With this expansion, ACC will be able to:
Retain existing business.

Capture larger meeting intensive conventions. ACC currently cannot accommodate due to lack of meeting space.

Maximize our occupancy by holding concurrent conventions. With an expanded Convention Center, the ACC will have room to hold multiple large events simultaneously, or have one event being set up while another event is breaking down.

Replace Car Park 1- a parking structure in need of significant repair. The ongoing maintenance effort to keep Car Park 1 operational has been increasing for several years. Surveys conducted by structural engineers on a semi-annual basis show a steady increase in number of slab crack repairs, as well as column support, spall repairs, and lack of ceiling height to allow for seismic retrofitting.

Capitalize on economic and fiscal benefits. The total measurable tax revenue to the City is estimated to be $9.5 million annually or $112 million over a 10-year operating period.

Create jobs. An estimated 1,860 jobs during construction will be created and 2,043 new jobs will be supported annually.

5. What if Anaheim does not expand ACC?: If Anaheim does not expand the ACC, new convention opportunities will be lost to our competition. Event planners have communicated that they have outgrown ACC’s current space, but would prefer to continue holding their events at ACC if there was enough exhibit/meeting space. As an example, the National Association of Music Merchants, a trade show for insiders in the music industry, comes to Anaheim annually for four days, drawing more than 1,500 exhibitors and nearly 100,000 visitors. That results in about $90 million locally, which is undeniably a significant amount of money to our local economy.
Ultimately, if we do nothing to the ACC then it is estimated that event activity will decrease, we will see an increase in operating loss, and reduction in the overall economic and fiscal benefits. In fact, by doing nothing, it will have a negative effect on the tax revenue that comes into the City’s General Fund. This tax revenue is a viable and critical financial source and it is used to fund the bulk of city services. Whereas, if we expand the ACC, it will not only enhance its marketability but also improve the Convention Center's competitive position for the next 10-15 years.

6. How do we know that increasing our flex space is the best way to grow our Convention Center?

Today, many groups not only require two or three of the Center’s five exhibit halls, but all of the meeting space. With the use of all the meeting space, this leaves two or three exhibit halls unsellable to convention groups due to the lack of meeting space.

We know that we can expand our marketing reach to include large corporate, technology, and medical meetings as examples of markets that find Anaheim and the campus setting to be a desirable location to convene and conduct business. Adding 200,000 square feet of flex space will allow the ACC to compete in these growing markets.

78 percent of groups would utilize the proposed flex space as exhibit space, and
90 percent of respondents would utilize the proposed flex space as meeting/ballroom space.

7. What are the next steps?: At the March 11, 2014 City Council meeting, the Anaheim City Council approved the ACC expansion, financing plan and design-build contract. Construction is scheduled to begin late summer 2014 with project completion by Fall 2016.

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FireMedics Program

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1. What is the FireMedics Program and who is covered by the program?

Anaheim Fire & Rescue currently offers a FireMedics Program to residents and businesses within the city of Anaheim. The voluntary program is designed to assist the community members of Anaheim in the event of an emergency by waiving the costs of emergency medical services and ambulance transportation not covered by medical insurance. Payments made by insurance will be accepted as payment in full.

Should you need emergency medical services, a response fee of $439 will be charged per call. If additional services are needed, such as ambulance transportation, total costs could be upwards of $3,000 per person. As an alternative to paying these costs, the FireMedics Program allows residents and business owners the option of paying $5 per month ($60 per year) to cover any deductible or copayment the patient may otherwise incur. This ensures no out-of-pocket expenses to members. Membership provides coverage for an unlimited number of calls.

For a residential account, membership covers remaining response and transportation expenses for everyone who resides in your home, anywhere in the city of Anaheim. The program also covers visitors if they have a medical emergency while at your home.

For a business account, membership covers remaining response and transportation expenses for all employees if an emergency occurs while working at the enrolled business address. Customers of the business are not covered by the program, but their individual residential membership may cover them if they reside in the city of Anaheim.

2. What happens if I do not subscribe to this membership program and I require emergency medical services?: If you do not subscribe to the FireMedics Program, you will still receive the highest level of emergency medical treatment and transportation when you call 9-1-1. However, you will be billed for the paramedic response and ambulance transportation, as applicable. We will file a claim with your insurance company but any remaining balance, co-payment, or deductible would be your responsibility. There is no guarantee that your insurance company will cover any part of the claim, which could be upwards of $3,000 per call.

3. Doesn’t my insurance carrier cover emergency responses by Anaheim Fire & Rescue?: Every insurance carrier is different. You will need to check with your carrier to see if emergency medical services costs are a covered benefit. If your insurance carrier does cover part of the costs, there may be a deductible that is higher than the $60 annual fee you would pay for our program.

4. Do Medi-Cal patients benefit from the FireMedics Program?: Although Medi-Cal patients would not be responsible for a co-payment or deductible after Medi-Cal is billed, the FireMedics Program would still cover all other household members who may not have Medi-Cal insurance. Additionally, the FireMedics Program offers other valuable benefits such as: hands-on cardiopulmonary resuscitation (CPR) training, automated external defibrillator (AED) instruction, and first aid classes that are available to all members, including those with Medi-Cal.

5. How do I pay for the FireMedics Program?: If you receive a residential or commercial Anaheim Public Utilities bill, we can conveniently add the $5 per month fee to your bill. If you do not receive an Anaheim Public Utilities bill, an annual payment of $60 can be made payable to the City of Anaheim. To ensure proper enrollment, please note “FireMedics Program” on your check or money order.

6. Will I receive a membership card that needs to be shown to emergency personnel?: No membership card will be provided, as the residential or business address enrolled serves as verification of membership. There is no need to notify emergency personnel of your membership in the program; we will verify status after the incident when billing begins.

7. Am I covered by other cities’ programs if I am enrolled in Anaheim's program?: No. We do not have reciprocity with other cities’ programs.

8. I have a business at one location that uses several utility meters. Do I have to pay for more than one membership?: No. As long as only one business is involved (one business license only), we will charge the business for one membership. We can reference your secondary accounts to the enrolled account, which shows your current FireMedics Program status.

9. I received a bill but am a member of the program. Do I still have to pay this bill?: Please contact us at 714-765-4060 to verify enrollment and we will be happy to assist you.

10. Why does the FireMedics Program fee appear on my utility bill?: Since July 1985, for those participating, billing for the FireMedics Program has been included on the municipal utility bill as directed by the City Council.

11. How can I update my address or contact information if changes are made after membership starts?

Please notify us as soon as possible if you have a change in address or contact information, such as phone number or email address. Please do one of the following:

Email us at FireMedics@anaheim.net. Include your name, address, and telephone number.

Call us at 714-765-4060.

Send us a letter indicating that you would like to update your address and/or contact information. Include your name, address, email, and telephone number. Mail to the address below:

Anaheim Fire & Rescue
Attn.: FireMedics Program
201 S. Anaheim Blvd., #300
Anaheim, CA 92805

12. How do I sign up for CPR Training, AED Instruction, and First Aid classes?: To register for the CPR, AED, & First Aid class on Thursday, January 4, 2024, click here.

13. How do I cancel my participation in the FireMedics Program and will I be refunded for any portion?

You may cancel your membership at any time but no refunds will be issued. Please do one of the following:

Email us at FireMedics@anaheim.net. Include your name, address, and telephone number.

Call us at 714-765-4060.

Send us a letter indicating that you would like to cancel your membership. Include your name, address, and telephone number. Mail to the address below:

Anaheim Fire & Rescue
Attn.: FireMedics Program
201 S. Anaheim Blvd., #300
Anaheim, CA 92805

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Grievance Policy & Procedure

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1. Who may file a grievance?: You or your authorized representative may file a grievance if you believe that:
- The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right of ways
- You or a specific class of individuals have been denied access to participate in any City program, service, or activity on the basis of race, color, sex, age, national origin, or disability
- You or a specific class of individuals have been otherwise subjected to discrimination on the basis of race, color, sex, age, national origin, or disability by the City of Anaheim
- The City has otherwise violated the ADA or Title VI.

2. When should a grievance be filed?: Before filing a grievance, you may seek informal resolution by contacting the Department Liaison in the applicable department. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure.

You are encouraged to file your grievance as soon as possible within 180 business days.

3. What should the grievance include?: The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.

Access the link for a grievance form available for your convenience. Grievance Form (PDF)

4. What if I need assistance filling out my grievance?: Grievances may be filed by mail, telephone, or email. Assistance is available from the Department Liaison.

5. What happens after I file my grievance?: After receiving your grievance, the Department Liaison will investigate within 15 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.

After completing the investigation, the investigator will review the factual information gathered. The Department Liaison will then issue a written response.

6. When will I receive a response?: The Department Liaison will provide a response within 15 business days.

7. Should I be concerned that a city officer or employee might retaliate against me if I complain?: The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the Department Liaison of any retaliation.

8. What can I do if I am not satisfied with the initial investigation by the department?: If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the ADA/Title VI Coordinator stating the reasons for the appeal. For more information, access the appeal process resource.

9. How long are grievances kept?: All grievances received by the Department Liaison and appeals to the ADA/Title VI Coordinator will be kept by the City of Anaheim for at least 3 years.

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Housing Programs

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1. How do I get an enrollment form and how do I submit it?: To obtain a form and learn how to submit it, please visit the Affordable Apartments page.

2. What is the Affordable Rental Housing Program Interest List?: Referrals to properties participating in the Affordable Rental Housing Program is based solely on an Interest List. What this means is that when an affordable unit becomes available, property managers/owners may notify the City of Anaheim about vacancies. The City of Anaheim will then match the criteria of that specific unit with all the enrollees on the Interest List.

3. How will I be notified if I qualify for an affordable unit?: Due to the high level of interest in the program, enrollees will not be notified if they qualify for an affordable unit. Therefore, prior to submitting an enrollment form, please confirm your income eligibility by reviewing the income qualification guidelines on the Affordable Apartments page.

4. How will I know if there is an affordable unit available?: Enrollees meeting the unit’s criteria (income requirement and household size) will be notified by mail.

5. How long will I be on the Interest List for an affordable unit?: Preference in filling available units is given to households that currently live and/or work in the City of Anaheim. However, the City of Anaheim does not control the availability of units, therefore the wait time is unpredictable.

6. I need to move soon, will I be given preference based on my circumstances?: There is no partiality based on individual circumstances for obtaining an affordable rental unit.

7. What if I have questions regarding the rent amount or tenant issues?: The City of Anaheim does not administer any property management or leasing matters. Property managers/owners of the vacant unit(s) make the final tenant selection decision for the available unit(s) and manage any tenant issues.

8. How much is the rent amount for an affordable rental unit?: Rent amounts fluctuate depending on the unit size and location of the available unit.

9. Will I receive financial assistance?: No. This is not a subsidy program, no financial assistance is offered. If selected for an affordable unit, tenants are responsible for the full amount of the monthly rent and all living expenses associated with the unit.

10. Are Section 8 Vouchers accepted at the units participating in the Affordable Rental Housing Program?: The Section 8 Housing Choice Voucher and the Affordable Rental Housing Program are 2 separate programs. However, depending on the property, Section 8 Vouchers may be accepted. For further information, please inquire with management at the property.

11. Where can I find information about the Section 8 Housing Program?: For Section 8 inquiries you may contact the Housing Authority by calling 714-765-4320, visiting their office located at 201 South Anaheim Boulevard, 2nd Floor, or you may also obtain information by logging onto the website.

12. How do I know if I am eligible for a unit participating in the Affordable Rental Housing Program?: To determine eligibility for the program please view the criteria on the Affordable Apartments page.

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Human Resources

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1. What process do I need to follow to apply for a job at the City of Anaheim ?: All applications must be submitted online. The online process is instrumental in providing applicants and departments more timely communication on the status of the selection process. It also allows applicants to attach resumes, transcripts, letters of reference and other important documents for review by the Human Resources Analyst.

2. An email address is required to complete the online application form. How do I get an email address?: If you do not already have an email address, free email is available through a number of providers.

3. What if I don’t have computer/internet access?: If you don’t have an email account and need assistance establishing one, AnaheimJobs has
resources to assist you. AnaheimJobs is located at: 290 South Anaheim Boulevard, Suite 100, Anaheim. You can also set up your email account at any of the Anaheim Public Library branches. A photo ID is required.

4. How do I get help with completing the online application form and accessing the database?: The Human Resources Department is committed to ensuring that this process is easy and user-friendly. To help applicants, an Online Employment Application Guide is available. For additional assistance, please contact the Human Resources Department at 714-765-5111.

5. How do I check the status of my application?: You can check the status of your application by following these steps:
1. Go to the Applicant Log in Webpage and input your username and password.
2. Click the ‘Application Status’ link in the center of the webpage. A status will be displayed for each position that you have applied for. You may see one of the following statuses:
- Application Received - our application was successfully submitted to the City of Anaheim
- Screening for minimum qualifications - Your qualifications are being reviewed and compared to the requirements for the position
- Selected for skills testing - Skills tests may include but are not limited to: typing, data entry and Microsoft Office software
- Selected for Interview - You will be contacted for an interview
The ‘Application Status’ section will not indicate when a position is filled. You will be notified by email when a position is filled, reposted or closed.

6. The job I’m interested in isn’t listed. How can I know when this job is available?: Complete a Job Interest Card. Select as many job categories as you’d like, fill in your contact information and you will receive an email as positions in those categories become available. You may also browse our Job Descriptions. Click on the title of the position, and then click ‘Email me when more jobs like this are available.’

7. Can I apply for more than one job?: Yes. A single application can be applied toward as many job openings as an applicant chooses.

8. I have already submitted an application. How can I update my application materials?: With the exception of applicant contact info (name, address, phone number and email address), submitted applications cannot be updated. In order for the applicant to provide updated information after an application has already been submitted, they must submit a new, separate application to the particular open posting/recruitment.

9. What does it mean when a position closing date says “Continuous”?: This means that there is no application deadline for the position. It is likely that the position will remain open until filled.

10. How will I know when a position is filled?: You will be notified by email when a position is filled, reposted or closed.

11. Will you hold my application on file for future vacancies?: No, your application becomes part of the records for the hiring process in which you have applied.

12. I completed the application first, now how do I apply for a specific position?: The City of Anaheim’s online application system allows applicants to complete an application prior to selecting a desired position. In order to apply for a specific position after completing an application, first make sure that you are logged into the system.

Next, click the "Job Opportunities" link to review the list of open positions. Select the position that you are interested in, then click the apply link. The system will then forward you to the Agency Wide Questions webpage, and you may be required to answer Supplemental Questions as well. Continue to follow the steps until you reach the Confirmation page.

13. What if I want to submit a resume/cover letter or other materials?: You may either attach or cut and paste a resume into your application. Please note that submitting a resume does not substitute for completing the application form.

14. I have already created an account. How do I log back into the system?: Once you have established your account, you may access your account at the Applicant Login
Webpage. You may also check the status of your application(s), update your personal information, create a new application, and view all the jobs that you have applied for.

15. What if I can’t remember my username and/or password?: From the Applicant Login Webpage, click the ‘I forgot my username and/or password’ link. If you know your username, input that information, then simply answer three previously answered security questions and instantly reset your password, or, from the Applicant Login Webpage, click the ‘I forgot my username and/or password' link, input your email address and an email containing the requested information will be sent to the email address associated with the account.

Please be sure to check your spam/junk mail folders and also add info@governmentjobs.com and info@neogov.com to your safe sender list. If you still do not receive the email notice, then contact NEOGOV Toll-Free Applicant Support at 855-524-5627.

16. I am from another country and wish to apply for a position. Is this possible?: Yes, this is possible. When completing the application profile that contains the ‘contact information’ for the State, scroll down the list to the word ‘International’ from among the states in the list. Select the item. For the zip code, please enter any 5 digits, however, the field currently does not accept numeric and alphabetic characters.

17. How do I attach documents to my online application?: Documents should be attached in the “Attachments” section of the online application. This is located beneath the “Resume” section. Select the “Add Attachments” link, and then select “Browse” to locate the materials you wish to include with your application. Examples of appropriate attachments could be: cover letter or curriculum vitae, resume, educational transcripts and certifications, etc.

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Marked Crosswalks

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1. What are the official guidelines?: The City follows State policies and the California Vehicle Code. Guidelines are outlined in the California Department of Transportation Traffic Manual. Traffic control devices include signal lights, traffic signs, and paint markings. The State Manual covers all aspects of the placement, construction, and maintenance of every form of approved traffic control. The guidelines prescribe 5 basic requirements for all devices. They should:
- Fulfill a need
- Command attention
- Convey a clear simple meaning
- Command respect of road users
- Give adequate time for proper response

The State Manual emphasizes "uniformity" of traffic control devices. A uniform device conforms to the regulations for dimensions, color, wording, and graphics. The standard device should convey the same meaning at all times. Consistent use of traffic control devices protects the clarity of their messages. As stated in the State Manual, "uniformity" must also mean treating similar situations in the same way.

2. What is a crosswalk?: Crosswalks are either "marked" or "unmarked". The California Vehicle Code defines a "crosswalk" as the portion of a roadway at an intersection, which is an extension of the curb and property lines of the intersecting street.

A "marked crosswalk" is any crosswalk which is delineated by white or yellow markings placed on the pavement. All other crosswalk locations are therefore "unmarked".

3. How are crosswalks used?: At any crosswalk (marked or unmarked) drivers must yield the right of way to pedestrians. Crosswalks are marked mainly to encourage pedestrians to use a particular crossing.

Studies conducted on the relative safety of crosswalks support minimal installation of marked crosswalks.

Research suggests that a marked crosswalk can give pedestrians a false sense of security. At all crosswalks, both marked and unmarked, it is the pedestrians’ responsibility to be cautious and alert while crossing.

4. Where are crosswalks normally marked?: Crosswalks are marked at intersections where there is substantial conflict between vehicle and pedestrian movements, where significant pedestrian concentrations occur, where pedestrians could not otherwise recognize the proper place to cross, and where traffic movements are controlled. Examples of such locations are:
- Approved school crossings.
- Signalized and 4 way stop intersections where there is significant pedestrian traffic and 1 or more crossing location has been prohibited.

These examples follow the philosophy of marking crosswalks as a form of encouragement. In the first case, we are encouraging school children to use a crossing which is normally being monitored. In the second case, we are encouraging all pedestrians to avoid a prohibited crossing. It is the City’s policy not to paint crosswalks at mid-block locations where traffic is not controlled by stop signs or traffic signals. Painted crosswalks should only be used where necessary to direct pedestrians along the safest route.

5. What are special school crosswalks?: When a marked crosswalk has been established adjacent to a school building or school grounds, it shall be painted yellow. Other established marked crosswalks may be painted yellow if the nearest point of the crosswalk is not more than 600 feet from a school building or ground.

Crosswalks may be marked at all controlled intersections on the "suggested route to school", available from your local school or traffic engineering division. They should also be marked where there is high conflict between vehicles and students (while crossing), where students are permitted to cross between intersections, or where students could not otherwise cross.

6. Where can I find more information?: The best safety measure for school age children is to educate them on how and where to safely cross the street.

If you have any questions, requests or suggestions concerning traffic control, call the Traffic Engineering Division 714-765-5183.

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New Business Guide

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1. Who needs a Business License?: Any individual, corporation, sole proprietor, partnership or any entity that wishes to conduct a business within the City of Anaheim must secure a business license. City law states that no person shall engage in business or transact and carry on a business, trade, profession, calling, or occupation in the City without having procured a license from the City to do so or without complying with any and all applicable provision of Title 3 of the City ordinance relating to business license. (A separate license is required for each branch or location of business.)

2. Are there any exceptions?: Those businesses specifically exempted by State or Federal statute. These exemptions are available under the Anaheim Municipal Code Section 3.04.130. A copy of the Anaheim Municipal Code may be obtained from the City Clerks Office or available on our website.
Anaheim Municipal Code

3. What should I do before I apply?: Contact our office to discuss the details of your particular business operation. Inquire about city zoning requirements for your type of business and its planned location. This information can be obtained from the Planning Department. In addition to obtaining the business license, you must also comply with all City, County, and State regulations for zoning, building, health, and safety. You can obtain an application at the Business License Division or contact our office to request an application via mail, fax or email. Contact the Business License Division

4. How can I contact your offices?: Here is a list of telephone numbers and addresses for various City departments you may wish to contact. Offices to Contact

5. Where can I get permits and information from other county, state, and federal agencies?: View a list of permits and who you should talk to about obtaining and submitting an application for the permit. Permits and Information

6. How do I get an application for a City of Anaheim business license?: You can download a business license application online or you may also contact our office at 714-765-5194 so we can mail, fax, or email you an application. Business License Application

7. What information is needed in order to complete the application?: View a list of information that you will need to have when you submit your business application. Application Required Items

8. What do I need to know about zoning?: Contact the Planning Department to confirm that your business is an allowable use at your desire location. You may need additional permits before you are allowed to operate in a specific location. You can reach the Planning Department at 714-765-5139.

9. What if my business is home-based?: Every business conducted from a home in the City of Anaheim must have both a city business license and a home occupation permit. Home occupation permits are obtained from the Planning Department. The home occupation permit must be submitted with your business license application. The Planning Department will review the type of business you are conducting to ensure that it is allowed within a residential area and will not impact the surrounding neighborhood. Business License Application

10. Is there a processing fee for the business license?: A minimum charge of $35 is required for the processing of any initial or renewed license application. This fee shall be in addition to the business license tax, home occupation permit fee, or regulatory permit fee, and will not be prorated. The processing fee is non-refundable.

11. Are there penalties if I am late paying for my license?: Any business which operates without first obtaining a business license or which fails to pay a renewal shall pay a penalty of 10% or $10, whichever is greater, for each month delinquent, and an additional amount equal to 1-1/2% thereof per month calculated from the 1st day of delinquency to the date of payment.

12. When do I need to renew my license?: Once you have obtained a license, which is valid for 1 year, a renewal will automatically be forwarded to you 30 days before your expiration date. If you do not receive a renewal notice, please contact the Business License Office. Failure to receive a renewal notice does not relieve the business owner of his/her responsibility to renew the business license.

13. What if I sell my business?: A business license is not transferable. The license is terminated when business ownership changes. Advise the Business License Office should you sell your business for any reason. The new owner will be responsible for obtaining his/her own business license.

14. What if I move to a new location in Anaheim?: To process a change of business address, advise the Business License Office by calling 714-765-5194 or visiting the Business License Counter to request an application form to file for an address change. A processing fee of $35 is required to process a change of address if the business license is current.
Business Tax Input Form

15. Do I need to reapply if I change my business name?

To process a change of business name, advise the Business License Office by calling 714-765-5194 or visiting the Business License Counter to request an application form to file for a business name change. The completed application must be returned with a $35 processing fee if the license is current.

If there has been a change to the tax identification number or resale number, then the business is considered to have changed ownership as well as the business name. You will need to contact the Business License Office to obtain the application for change in ownership since the license is not transferable.

Business Tax Input Form (PDF)

16. Do I need to display my business license?: Yes. All business licenses must be displayed on the premises. For those businesses not having a fixed address, the license must be physically carried on the person while conducting business and presented upon request.

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Pedestrian Signals

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1. Why does it display "Don’t Walk" before I’ve completed crossing the street?: The flashing "Don’t Walk" or a flashing upraised hand is a warning to people who have not yet entered the intersection that it’s too late to safely cross the street before the traffic signal changes allowing cars to proceed. Signals are timed to allow people who have already started walking at a reasonable pace to safely cross the street.

2. Why are the words "Walk" and "Don’t Walk" being replaced by symbols?: Transportation engineers world wide are moving toward the use of symbol signs in place of word signs because they are easier for people to comprehend in a shorter amount of time. Easily recognized symbols also accommodate people who can’t read English.

In the case of pedestrian signals, both "word" and "symbol" displays are currently in use. Here’s what they mean:
- "Walk" or walking pedestrian symbol means you may begin crossing.
- A flashing or steady "Don’t Walk" or an upraised hand symbol means it’s too late to begin crossing. Don’t enter the street but finish crossing if you have already started.

3. Why are pedestrian signals available at some intersections and not at others?: Pedestrian signals are installed for 2 main reasons: high volumes of foot traffic at an intersection, or the signals directing motorists don’t meet the needs of the pedestrians.

For example, some intersections are laid out at odd angles, and traffic signals can’t be seen by pedestrians. In other cases, turning and merging lanes make intersections so complex that special provisions must be made for pedestrians.

4. Shouldn't pedestrian signals be available at every intersection? Wouldn't that make things safer?: If existing traffic signals meet the needs of people on foot – the signals are easy to see and provide plenty of time to cross safely – there is no need for pedestrian signals. Pedestrian signals won’t improve safety in such cases, and are costly to purchase, install and operate. However, it is always the policy of the City to install pedestrian signals at all new traffic signals where pedestrians are permitted to cross the street.

5. Is it really necessary for me to push a button to activate the pedestrian signal? Can’t I just wait for the light to change?: Buttons are available to pedestrians because the traffic signal is timed for cars, not for people on foot. If you don’t activate the pedestrian signal by pushing the button, the traffic light may not allow you enough time to safely cross the street. You only need to push the button once for it to be activated.

6. Can I count on a safe crossing if I carefully follow the pedestrian signals?: The signals assign your rights in the intersection, however, it is important to be cautious when crossing busy intersections. The following suggestions are offered in the interest of safety:
- Cross intersections defensively
- When crossing the street, regardless of the availability of signals, cross as quickly as possible. Minimize your time in the roadway
- Always watch for turning vehicles. You have the right to be there, but that doesn’t protect you from the carelessness of some motorists

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Permit Assistance Center

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1. When do I need a building permit?: Before a structure in the City of Anaheim can be built, constructed, enlarged, altered, repaired, moved, improved, removed, converted or demolished, a building permit for that work is required. When a Building Permit is Required

2. What do I need to do to start a business?: Read through frequently asked questions and our responses to establishing and conducting a business in Anaheim. New Business Guide

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Public Utilities - A Matter of Taste

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1. Do you like the taste of tap water?: If you are like most people, your answer will probably will be, “no.” Survey after survey finds that most people say they do not like the taste of their tap water - hence, the explosion in the multibillion-dollar bottled water industry. Yet taste test after taste test indicates that most people actually can't taste the difference between bottled water and tap water, despite the fact that bottled water costs about 600 times more than tap water.

2. Why drink bottled water?: There are many reasons people drink bottled water. However, many studies show that bottled water is no healthier than tap water, and most customers can't taste the difference. The presence of chlorine, a disinfectant that ensures that tap water is safe from bacteria, is a reason people often give for disliking tap water - but chlorine is easily removed from tap water by putting the water in a bottle and refrigerating it.

3. What does Anaheim do to maintain good tasting water?: In Anaheim, we take several actions to ensure the water delivered to homes and businesses is of the highest quality. For example, we have replaced or relined hundreds of miles of old pipelines in recent years and established a systematic approach for flushing the system. In addition, we are installing new, deeper wells and removing older shallow wells, and we use ozone at our Lenain Treatment Plant, which helps eliminate taste and odor problems in treated water. While we do add chlorine to ensure the water remains bacteria-free, we add the lowest possible amount that will fulfill our objective.

You might be interested to know that, in a blind taste test conducted by the United States Conference of Mayors in 2007, a panel of judges named Anaheim Public Utilities' tap water one of the five best tasting in the nation.

4. Can home plumbing cause taste and odor problems?: Yes, home plumbing can cause taste and odor problems in several ways. For example, corroded pipes may leach copper into the water, water heaters can allow hydrogen-sulfide-forming bacteria to produce “rotten-egg” odors and water filters that remove chlorine can inadvertently allow bacteria to grow on the dispenser. In almost all cases where Anaheim water quality staff visit a home, taste and odor problems are due to home plumbing issues.

5. Can Anaheim help if I have water taste issues?: If you suspect that your water taste issues are due to Anaheim’s water system, we invite you to call our Water Quality Lab at 714-765-4556. We will investigate to help you determine the source of the problem.

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Public Utilities - California Electricity Market

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1. What is Anaheim doing to prepare for the possibility of energy shortages?: Anaheim Public Utilities has the resources in place to meet anticipated electricity demands of our customers during the hottest summer months. However, because Anaheim must use the statewide energy transmission grid, it is required to participate in load reductions along with other utilities, as they may be called by the California Independent System Operator (California ISO). To meet California ISO load curtailment requirements, Anaheim has established a number of Load Reduction Programs to help mitigate the need for rotating outages. Rotating Outages

2. What happened to the electric industry in California?: Under deregulation, the state's investor-owned utilities (IOUs), including Southern California Edison (SCE), Pacific Gas and Electric (PG&E), and San Diego Gas and Electric (SDG&E), agreed to sell most of their power generating facilities and instead purchase their power from a daily wholesale market. The theory was that this would increase competition and prices would fall, thereby ultimately benefiting consumers. Instead, those prices rose significantly. Why? Over the last 10 years, environmental constraints as well as the potential risk that investors might no longer be able to recoup long-term investment in power generation resources, resulted in fewer power facilities being built.

Therefore, demand for electricity began to outpace supply. Natural gas prices and emissions costs also skyrocketed. All of these factors, combined with what we now know was market manipulation, created very high prices in the wholesale energy markets. The increase in wholesale prices caused the state's IOUs to pay more to buy wholesale energy than they were allowed to recover from their ratepayers, creating a "collection gap."

3. What about Anaheim's electric rates?: Anaheim Public Utilities' electric rates are the lowest in Orange County. Anaheim residents pay rates averaging more than 25% lower than rates in neighboring communities. In addition, Anaheim Public Utilities offers its customers a value-packed array of dozens of Anaheim Advantage Services - energy efficiency measures and incentives designed to help Anaheim residents and businesses reduce their power costs by using less electricity.

4. Why did other utilities raise their rates?: Under deregulation, the state's investor-owned utilities (IOUs), including Edison, PG&E, and SDG&E, agreed to sell most of their power plants and instead purchased their power from a daily wholesale market. Power shortages caused wholesale prices to soar to levels far above what the IOUs were allowed to charge their ratepayers. The state granted the IOUs permission to raise their customers' electric rates significantly to help those utilities recoup their costs.

5. How is Anaheim different from the IOUs?: Anaheim is a publicly owned utility, Anaheim owned and Anaheim focused. We were not required to participate in the state's deregulated electric market. We maintain our partial ownership in various power plants located across the Western United States, we continue to generate some of our own power right here in Anaheim, and we purchase electricity at predictable rates through power contracts. We buy only small amounts on the daily wholesale market, which can fluctuate tremendously based on the weather and electricity demand and supply. On occasion, Anaheim sells surplus energy into the market and uses the proceeds to help keep rates low.

6. What is an Electrical Emergency Alert 3?

An Electrical Emergency Alert 3 may be declared by the California ISO when the state's electric reserves fall below minimum reserve requirements The utilities may be asked to cut power to their customers through rotating outages to prevent large-scale uncontrolled outages across the state.

To learn more go to the CAISO fact sheet

7. What is a rotating outage?: When the California ISO, the agency that manages the power grid, notifies utilities to quickly reduce electricity deliveries to their customers, it calls for rotating outages. The utilities must shut off electricity to select groups, or blocks, of customers on a controlled basis to prevent large-scale power outages across the state. These customers will generally be without electricity for 1 hour or less. At the end of the hour, power is restored. A rotating outage can result from shortages in generating capacity or the inability to deliver power to regions of the state due to problems or interruptions in delivery of electric over portions of the state-wide electric transmission grid. There may be advance notice of a rotating outage or there may be no advance notice at all, depending upon the circumstances causing the need for the outage.

8. What if a statewide electrical emergency continues?: If the California ISO says the system is still in a state of emergency as the time for the first outage block is coming to an end, the block of customers without electricity will be restored and electric outages will be "rotated" to another block of customers. This cycle will continue until notification is received that the state has ample power reserves.

9. Is Anaheim subject to rotating outages?: Because Anaheim receives electricity from the statewide electric grid, we are required by the California ISO to participate in load reductions, which may include rotating outages. Action plans are in place to reduce, shorten or eliminate the impact of rotating outages to Anaheim customers. We will implement a series of load reduction programs and will press city-owned emergency generators into service. If further customer reductions are required, we must initiate rotating outages.

10. Are there any areas that are exempt from rotating outages?: All areas of Anaheim are subject to rotating outages. However, Anaheim takes into consideration locations that might affect public safety such as, for example, police and fire stations, large hospitals and large venues of 5,000 people or more.

11. Doesn't Anaheim generate its own electricity?: Anaheim obtains electricity from different resources. We have partial ownership in power plants in Southern California and contractual interests in resources from Nevada to the high plains of central Utah and as far north as Wyoming. We also generate some of our own electricity right here in Anaheim. Our ownership resources and long-term contracts generally provide electric power at lower rates than the daily open markets. However, we do, on occasion make spot market purchases.

12. Why does Anaheim have to participate in the rotating outages?: Although Anaheim has secured enough power to meet the needs of all of its customers, we are part of the statewide grid system and we are required by the California ISO to participate in load reductions, which may include rotating outages, to help prevent large uncontrolled statewide outages.

13. What is Anaheim doing to avoid rotating outages?: Anaheim Public Utilities has action plans in place to reduce, shorten or eliminate the impact of rotating outages to our customers. We will press city-owned emergency generators into service and implement our prearranged voluntary Load Reduction Programs with our business customers. As always, we encourage all our customers to conserve.

14. How can I help prevent rotating outages?: You can help prevent rotating outages by conserving electricity during the peak hours, without jeopardizing your health and safety. Review tips for preventing outages: Tips to Prevent Rotating Outages

15. Where can I obtain more information?: Call Anaheim Public Utilities Customer Service at 714-765-3300.

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Public Utilities - Home Water Treatment Devices

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1. Is Anaheim’s tap water safe even without additional home treatment?: Yes. Anaheim’s tap water quality exceeds all health standards established by the United States Environmental Protection Agency and California Sate Department of Water Resources. Additional treatment is not needed prior to drinking Anaheim tap water.

2. Should I be concerned about the taste and odor of my tap water?: Taste and odor variations in Anaheim’s water are most likely the result of the chlorine residual we maintain to keep bacteria out of the water supply and also due to naturally occurring minerals. As a whole, these substances do not pose a health concern. However, if you have hydrogen sulfide or rotten egg odors in your tap water, that could indicate the need for water heater maintenance.

3. Should I be concerned about hard water?: We receive many questions on this subject. Anaheim’s water, like virtually all of the water in this region, is considered to be hard. However, water hardness does not pose a health hazard. Rather, having hard water means that over time you may have mineral (calcium and magnesium) deposits on dishes, appliances and plumbing, which may affect their performance and/or appearance. Additionally, hard water requires more soap than soft water.

4. Should a person with a compromised immune system (due to chemotherapy, HIV, etc.) use a home water treatment device?: Immune compromised individuals may require distilled or purified water. If you are an immune compromised individual, we recommend that you consult with your physician first to find out if you really require water purity beyond the high level that we already provide.

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Public Utilities - My Account

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1. What is My Account?: My Account is a convenient way to manage your Anaheim Public Utilities account. View the following page to see what other features My Account offers: My Account Features

2. How do I register for My Account?: Signing up for My Account is easy. To enroll you will need your utility account number, the last 4 digits of your Social Security number or utility account pin number and your driver’s license number. My Account

3. I forgot my username and/or password. How do I retrieve them?: If you forgot your username, simply click on “Forgot your Username” and enter the email address used to enroll in My Account to have your username sent to your email address. If you forgot your password, simply click on “Forgot your Password” and enter your username and email address. You will then be sent a link to reset your password. My Account

4. If I have multiple accounts with Anaheim Public Utilities, do I need to create a username and password for each of the accounts?: No. Once you have enrolled, you can continue to link additional accounts to your existing My Account account. Simply click on “Add Utility Accounts” on the accounts summary screen of your profile. My Account

5. Will enrolling in My Account subject me to frequent unsolicited emails from third party organizations?: No. The City of Anaheim does not disclose any of its customer information to third party organizations for solicitation purposes.

6. How do I know that my account information is safe and secure when using your online services?: The protection of your personal information is our priority. We secure this information on 2 levels: the application level and the facility level.

At the application level, the system uses a Secure Socket Layer (SSL) with 256-bit encryption for all transmissions of consumer data. An authentication process through the use of a user-defined password is also employed to ensure that only the customer can view his/her own information. In addition, the system is set up to automatically close down and log off when the system is not used after a pre-define amount of time.

On the facility level, the use of redundant firewalls are utilized to stop unauthorized access to the information. Systems are also physically monitored around the clock to ensure that security measures are enforced and maintained with security updates. Additionally, access to data centers are strictly controlled, and special access devices have been established to prevent unauthorized entry and access to information.

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Public Utilities - Solar Energy PACE Financing

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1. What are these programs?: These building efficiency programs are funded by private capital to pay for building improvements such as energy/water conservation or solar panels. The costs are then applied to property taxes and paid over time. It’s completely voluntary on the part of customers.

2. What is PACE financing?: Property owners may obtain financing for energy efficiency, water conservation and solar energy improvements that is repaid as assessments on their property tax bills through property assessed clean energy (PACE). The advantages of PACE financing include no money down and no requirement for credit ratings or credit applications.

3. What happens if an owner sells the property?: Since it’s an assessment on the property, it would of course be disclosed, and the new buyer would have to negotiate whether to have the seller pay it off or continue the assessment.

4. What is the length of payment? For example, is a homeowner going to be paying 30 years for a 10 year improvement?: The program is structured to tie the term of the assessments to the useful life of the measure to alleviate this concern. Terms typically range between 5 and 20 years.

5. How do I get more information?: Currently, 2 financing companies are authorized to provide PACE financing on properties in Anaheim. Although each company can finance both residential and commercial properties, the California HERO Program is tailored to residential single-family homes and Figtree PACE deals mostly in multi-family and commercial buildings.

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Public Utilities Customer Service

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1. Where is your office located?

Our customer service office and payment center is located at:
Anaheim West Tower
201 S. Anaheim Boulevard
1st Floor
Anaheim, California 92805

Free 2-hour parking is available on the first level of the parking structure adjacent to Anaheim West Tower. 30-minute parking is also available outside the building on Center Street Promenade.

2. I’m new to Anaheim. How do I go about starting service?

We are happy to assist in setting up your services with Anaheim Public Utilities. You are able to complete an application online 24 hours a day by visiting. If you would like to come into our office to have someone help you in person, we could assist you at 201 S. Anaheim Blvd., 1st Floor, from 8 a.m.-5 p.m., Monday-Friday If you wish to complete the application over the phone with a representative, you can call our Customer Service during normal business hours from 7 a.m.-6 p.m., Monday-Thursday, and 7 a.m.-5:30 p.m., Friday.

Please have the following information available so that we can quickly get your services established:

•Full legal name
•Social Security number
•California driver’s license number
•Date of birth
•Marital status
•Spouse’s name (or alternative responsible person’s name)
•Daytime telephone number
•Employer’s name and address

3. Will I be required to pay a deposit?: Anaheim requires all new customers to pay a security deposit before electricity can be connected. In compliance with the Federal Fair and Accurate Credit Transaction Act of 2003, Anaheim will check your credit rating with Equifax before connecting your electric service. You must provide your Social Security number so that we may check your credit rating with Equifax. Based on information returned from Equifax, Anaheim may waive the deposit requirement. If your Equifax report indicates that a security deposit is required, you may provide Anaheim with a credit reference letter from your previous utility company. Credit reference letters must be on company letterhead and must show credit information from the previous 12 months to be considered. If Anaheim approves the credit reference letter that was provided, your deposit will be waived.

4. When will the deposit be refunded?: Deposits are refunded or credited to the account after the customer has paid 12 consecutive bills on time.

5. How often will I be billed?: The timing of your bill depends on the billing cycle your service address is in. Most residential customers are billed bimonthly and can expect to receive a bill approximately every 60 days. Commercial customers are billed monthly and will receive a bill approximately every 30 days.

6. Can I receive my bills monthly instead of bi-monthly?: We now offer a monthly billing option to our customers who agree to the program’s guidelines. For more information on monthly billing please call customer service at 714-765-3300 or complete the form online.

7. When will my bills be due?: Bills are due and payable upon receipt and become delinquent after 15 days.

8. I would like to make a payment on my account. How can I pay my balance owed?

We have several different options for you to pay your utility bill:

You may mail in your payment using a check, money order, or cashier’s check to:

City of Anaheim, P.O Box 3069, Anaheim, CA 92803

For in-person payment:
- Our cashier is at Anaheim West Tower (201 S. Anaheim Blvd.). We accept cash, credit card, check, money order, or cashier’s check
- We have a drop box located on the south side of Anaheim West Tower (201 S. Anaheim Blvd.) on the left side of the main entry doors if you wish to drop off a check, money order, or cashier’s check
You may also pay using our automated and online system 24 hours a day using a credit card or ACH
You may pay using our automated phone system 24 hours a day using a credit card or ACH by calling 714-765-3300, option 1

9. I would like the ease of viewing and paying my bills online. How to set up online bill?: Visit and click ‘Create Account.’ Once your online account is created, you can sign in to view and pay your bills online

10. My bill seems high. What are my options to ensure that I am charged the correct amount?: You could speak to a representative during our normal business hours; they will review the bill with you and verify that charges are correct. The representative will also review the usage and give you tips and suggestions on how you could possibly lower your bill.

11. Do you offer any assistance programs to help lower my utility bill?: Anaheim Public Utilities currently offers more than 45 rebates and incentive programs that assist Anaheim businesses, residents and income-qualified customers save water, energy and money. Whether you are remodeling your home, replacing inefficient appliances or looking for free services on ways to save, we have a program that’s right for you! Visit us or call us at 714.765.4250.

12. My current circumstances prevent me from paying my entire balance. Can I make payment arrangements for the amount owed on my account?: We will make every possible attempt to help you through your difficult situation. Please call our office for information regarding payment assistance options available.

13. If I am unable to make my payments by the due date on the billing statement, what can I expect?: Once a bill becomes past due, a 1% late fee will be assessed to the account. For information regarding payment assistance options, please call customer service at 714-765-3300.

14. My service has been disconnected because I was unable to pay my bill by the due date. How do I go about restoring my service?: When we must disconnect service for non-payment, we require an additional fee be paid upfront in addition to the delinquent amount. You may come into the office to pay the required amount, or you may call and pay over the phone with our automated phone system (714-765-3300, option 1). You then can speak with a customer service representative to make sure an order has been issued to restore your services. Payments made before 5:30 p.m. will be restored the same day. Payments made after 5:30 p.m. will be restored the next business day.

15. How can I turn services off?: We are happy to assist you over the phone at 714-765-3300. We advise calling 5 days in advance to ensure that we will be able to accommodate your desired date. You will need to provide your name, the service address, a turn-off date, your telephone number and a forwarding address where we can mail your final bill and deposit refund (if applicable.)

16. My power/water service is out. When will it be restored?

Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Our electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outage. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.

You may visit View Outage Center’, where you will find real-time electric and water outage maps and an online form to report your outage and receive a personalized response from our electric operations team. We encourage you to sign up for Anaheim Alert (www.anaheimalert.net), the City’s email and text notification system. Please know that we make every effort to restore your power as soon as possible.

17. I am noticing water waste in my neighborhood. Can someone address this?: There are three ways to notify us of water waste: visit Waste in Anaheim to report Water Concerns’, email us at savewater@anaheim.net, or call us at 311 inside city limits (714.765.4311 outside of Anaheim). If you can provide us with some basic information, our staff can investigate the matter and follow up with you if you desire.

18. There is a streetlight out in my neighborhood. Can it be repaired?: Streetlights are typically repaired within five working days. We schedule repairs during daylight hours, so the street address and pole number help us to locate the correct streetlight. You can complete an online form at www.anaheim.net/utilities (click on ‘Electric Services’ then ‘Streetlight Service Request’) or contact one of our representatives at (714) 765-3300 for streetlight related problems that require immediate attention, such as broken wires.

19. What can I do if I receive unsolicited phone calls from contractors or telemarketers for solar or other energy-efficiency technology companies?

Contact the Better Business Bureau
Contact the Contractors State License Board
Register with the "Do Not Call” list (DNC) 1-888-382-1222
File a complaint for DNC violations with the Federal Communications Commission
Use the function on your phone to block unwanted calls

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Quality Rental Housing Program

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1. When is a business license required for rental apartments?: A business license is required when a person is conducting, managing or carrying on the business of operating an apartment house or properties containing five (5) or more rental units. (A.M.C. 3.28.010) Example: If you own two 4-plex’s at two separate locations in Anaheim, a business license would be required due to the total number of units being more than five (5). Example #2: If you own an apartment house with five (5) or more units on the same property, a business license is required.

2. Why did I receive a quality rental housing certification packet?: The City of Anaheim is implementing a new program to ensure all multi-family residential and motel units comply with basic code standards. The City is working geographically through the program, from west to east, so if you have received this packet, the program has reached your property. This program requires all owners of property which have 2 or more rental units or motels which have within any three consecutive months claimed occupancies of 30 days or more exemption from their transient occupancy tax on ten percent (10%) or more of the motel guest units to self-certify that the units are in compliance with the State Health and Safety codes related to housing. (AMC 15.70.080 D)

3. What do I do once I receive a quality rental housing certification packet?: The 1st step of the process will be for owner(s) or the representative to complete and return the Declaration of Compliance and Ownership Information forms (Quality Rental Housing Certification packet) within 60 days from the date on the letter. (AMC 15.70.080 D)

4. How long do i have to fill out and return the quality rental housing certification packet?: You have 60 days to fill out and return the packet. (A.M.C. 15.70.080 F)

5. What if I don’t own the property anymore?: Contact the quality rental housing officer and provide documentation showing the sale of the property.

6. Can a property manager fill out the quality rental housing certification packet?: Yes. A property manager can fill out the packet. (A.M.C. 15.70.090)

7. What is the Fair Housing Act?: Learn about the Fair Housing Act on the HUD.gov website. Fair Housing Act

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Section 8 Applicants FAQ

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1. What is the difference between Housing Choice Voucher and Project-based Voucher?

The main difference between the two programs is that the Housing Choice Voucher (HCV) is tenant-based assistance, meaning that the tenant may use the assistance in any unit of their choice, provided the property owner is willing to accept it. The Project-based Voucher (PBV) assistance is tied to the unit, meaning that the tenant who lives in the assisted unit, receives the assistance while they live in the unit.

2. Can I receive emergency assistance?: Immediate / emergency assistance is not available. If you need referrals to community based resources, please call 211 from any land line for referrals.

3. Can I apply to the waiting lists?

The Housing Choice Voucher Program Waiting list is closed and is not currently accepting applications.

The Project Based Voucher waiting list is currently open and is accepting applications from those who live or work in Anaheim. Persons who live in unincorporated areas of Anaheim do not qualify for the AHA live/work preference. If you meet the live/work preference, you may complete the online application.

4. How long can I expect to wait for assistance?

Many factors determine when the applicant is called off the waiting list such as preference status, funding availability, unit availability, etc., therefore we are not able to estimate the amount of time you will remain on the waiting list.

5. Can I check the status of my application?

You may check the status of your application here: https://housingportal.anaheim.net/AHAStatusCheck/. You will need your account number or social security number to check your application status online. Online, we can only confirm you have an application on file and the date that you applied, to ensure your confidentiality.

To confirm any other information (for example; what address we have on file), you must come into the office and provide proper identification.

6. When should I update my application?

You update your application when:

Change of address. AHA will contact you by mail when your name reaches the top of the waiting list. It is important that you provide updated address information to AHA. If AHA is unable to contact you and/or your mail is returned as undeliverable by the post office, your name will be removed from the waiting list.

Change in family composition: When you reach the top of the waiting list, AHA will confirm information you have provided regarding the number of persons who will be a part of your household. The number of persons in your household can determine when you are called for assistance.

Change in income: You should report any significant changes in your household income as they occur. For applicants, AHA considers changes of $500 or more annually, up or down, to be a significant change. Your income level can determine the order in which you are called for assistance.

Change in Place of Employment: AHA provides a preference in admissions for persons who live or work in Anaheim. If you are seeking a preference based on your employment status, it is important that you advise AHA if you or any adult household member had obtained or lost qualifying employment in the City of Anaheim.

7. How do I update my application?

To make a correction or to update your application to the waiting list, download this from. https://www.anaheim.net/DocumentCenter/View/1287/Pre-Application-UpdateCorrection-Request. Mail the complete form to: AHA, PO Box 3222, Anaheim, CA 92803

Please allow six to eight weeks for the correction to be processed.

8. I received a rental assistance Intake Application packet, now what?

I received a Section 8 Rental Assistance Intake Application Packet by mail; now what?

Read the instructions carefully and fill out the application to the best of your ability. If you don't know the answer, you will have the opportunity to ask at your appointment.
Begin to gather all the documents requested as soon as possible. Some documents may take time to gather; not having them will delay receiving assistance.
Mail back the application along with all the documents requested by the "mail back date" on the application letter. If you are missing documents, send what you have, and bring the rest to your eligibility screening appointment.
We will communicate with you by mail.

When will I be contacted after I send in my packet?

It is not necessary to call to check if we received your packet.
30 to 60 days after we receive your packet, you will receive an appointment letter with the date of your eligibility screening.
At this time you will also be provided a notice of missing documents to bring to your appointment.
Do your best to have all missing documents ready to bring in to your appointment. (Do not mail them in before your appointment.)

Who must attend the appointment and why?

Everyone 18 years or older that lives in the household and is part of your application must attend the appointment.
If anyone 18 years or older cannot attend the appointment, you must request a new appointment date in writing prior to the date of the appointment. You will need to provide the reason why you cannot attend the original appointment date.
If it is determined that the family can proceed with the application process, everyone over 18 years old will be finger-printed to commence a background check to determine final eligibility.

When will I get a voucher (or referral if applying for a Project Based (PBV) property)?

Once your background-check is complete, you will receive a notice by phone or mail to attend the next briefing appointment. At this meeting you will get information about the program and about your responsibilities as a program participant. Then you will receive the voucher.
All adults 18 years old or older must attend the briefing appointment.
If you or any adult in the family did not pass the background-check, you will receive a notice by mail.

How long does this entire process take?

The entire process takes approximately 60 to 90 days to complete. When large groups of families are going through the process at the same time, it can take longer than 90 days from start to finish.
Having all your documents when you mail back the application and/or at the screening appointment will help expedite the process.

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Short-Term Rental Program

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1. Who needs to apply for a short-term rental permit?: Any owner, or agent, renting a residential property for a period of 30 days or less is required to apply for a short-term rental permit. Failure to register will be the sole responsibility of the property owner.

2. Is there a minimum required stay?: Yes. Owners or agents operating a short-term rental must rent their properties for a minimum of 3 nights. This rule is in place to avoid frequent disturbances in residential neighborhoods caused by the repeated arrival and departure of short-term guests.

3. What is the permit process?: In order to obtain a short-term rental permit, you must apply to the City of Anaheim using the short-term rental permit application. The necessary application can also be picked up from the Planning Department at Anaheim City Hall. The application must be filled out and returned in-person between the hours of 8 a.m. to 5 p.m. Monday through Friday, or mailed to the address listed on the application. Short-term rental permit application

4. How long is my short-term rental permit valid?: Each short-term rental permit is valid for 1 year from the date of issue.

5. Is my short-term rental permit transferable?: No. Any change of ownership or address will require the submittal of a new application within 14 days.

6. Do I also need to obtain a business license?: Yes. You will be issued a City of Anaheim Business Tax Certificate (business license) once you have completed the permit process along with the regulatory permit for the short-term rental. The regulatory permit will include a unique permit number (REG#) that you must use as a part of the program which will allow the Code Enforcement staff to verify your compliance with the established guidelines.

7. What if i do not obtain a short-term rental permit?: Failure to meet the requirements of the short-term rental program may result in enforcement actions, which include a notice of violation and/or citations.

8. If I have more questions, who should I contact?: To learn more about the short-term rental program, please call our Business License staff at 714-765-5194, or stop by City Hall to discuss the program with our knowledgeable and friendly City staff.

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